Patient Service Representative 1- MMF Float Pool

• the guidance of the Practice Director. Serving as the first point of contact for patients, families, and
• external parties, this role requires excellent communication and customer service skills. Responsibilities
• include patient registration, scheduling, addressing billing inquiries, and managing phone calls. This
• position also provides daily clerical support to the clinic and may assist in orienting new staff or support
• other departments when necessary

POSITION QUALIFICATIONS

Education/Licensure/Certification

• High School Diploma or GED

Knowledge

• Basic medical terminology, insurance billing, and computer familiarity is preferred.
• Customer service experience preferred.

Skills

• Detail oriented.
• Effective interpersonal, communication, and organizational skills.
• Basic office equipment familiarity.
• Ability to work in a fast-paced environment with frequent interruptions.
• Maintaining a positive disposition at all times is required.
• Comfortable with regularly verifying and processing insurance eligibility and obtaining

• authorization requests, including verifying personal credentials with external partners to obtain
• this information (e.g., ID.me for identity verification for VA insurance coordination)