About The Role

the guidance of the Practice Director. Serving as the first point of contact for patients, families, and
external parties, this role requires excellent communication and customer service skills. Responsibilities
include patient registration, scheduling, addressing billing inquiries, and managing phone calls. This
position also provides daily clerical support to the clinic and may assist in orienting new staff or support
other departments when necessary

Basic medical terminology, insurance billing, and computer familiarity is preferred.
Customer service experience preferred.

Detail oriented.
Effective interpersonal, communication, and organizational skills.
Basic office equipment familiarity.
Ability to work in a fast-paced environment with frequent interruptions.
Maintaining a positive disposition at all times is required.
Comfortable with regularly verifying and processing insurance eligibility and obtaining

authorization requests, including verifying personal credentials with external partners to obtain
this information (e.g., ID.me for identity verification for VA insurance coordination)