About The Role

ABOUT US

Lake Imaging, founded in 2002 , has become the largest radiology provider in central and western Victoria , with more than 19 clinics providing a wide range of diagnostic imaging services to St John of God private hospitals, community-based clinics, and specialty centres in Melbourne, Ballarat, Geelong, and Warrnambool.

💼 ABOUT THE ROLE

Located in our Booking Centre in Geelong , you’ll be the first point of contact for our patients. If you enjoy working in a lively inbound call centre environment , this is the perfect role for you !

You’ll use your superstar customer service skills to manage appointment enquiries and bookings. Ideally, you’ll have experience in the medical or radiology field , but if you’re passionate about the health industry , we want to hear from you!

🎁 ABOUT THE BENEFITS & CULTURE

Not all call centre jobs are created equal!

This is a genuine opportunity to start or grow your career in the medical industry .

The Booking Centre team is a tight-knit group who go above and beyond to support our patients and live our company values every day.

✅ Permanent Full-Time

✅ Monday–Friday, office hours

✅ Career development opportunities

✅ In-house training provided

✅ Work with a values-based, industry-leading medical imaging provider

📌 ABOUT THE RESPONSIBILITIES

As a Booking Agent, you will

Take inbound calls and determine the required service
Handle bookings and enquiries efficiently
Notify patients of pre-visit requirements
Liaise with technical and support staff
Quote fees and Medicare rebate amounts
Book appointments at the relevant site
Assist with other tasks as needed
🧑‍💼 ABOUT YOU

Our Booking Agents come from all walks of life and bring a range of experience. To thrive in this role, you will have

Excellent communication & phone skills – articulate, empathetic, and a good listener
Previous customer service or high-volume call centre experience
Confident using computers and quick to learn new systems
A proactive attitude to training and development
Health/medical reception experience (highly regarded)
RIS/PACS systems experience (also highly regarded)
🚀 READY TO APPLY?
Apply today!
Not registered yet? Please submit your resume and cover letter outlining your suitability for the position by clicking “Apply” .

Questions? Contact our friendly Talent Acquisition Team at

careers@idxgroup.com.au

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply .

Building a healthier world, by delivering the best health outcomes one patient at a time.