About The Role

Responsibility to deliver transportation metrics in their area of responsibility at the fulfillment center. Metrics include Customer service metrics (NPS), safety, and final mile cost. This will be accomplished though the daily in van leadership of hourly associates' safety, productivity, and engagement supporting all facets of delivery operating efficiency, and customer satisfaction. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Supervise and develop a team of delivery drivers in the transportation delivery operation
Maintain on-time deliveries with a Full, Fresh and Friendly mindset
Work with operations planning teams to coordinate schedules and deliveries
Follow established programs, policies and practices to identify and address transportation/safety/ customer service opportunities in a timely manner
Assist in identifying/designing technology and procedural based solutions to increase associate's productivity and adhere to proper and safe work methods regarding equipment activity and yard control
Support and communicate with other department supervisors and managers in problem solving through collaborative scheduling efforts
Communicate with the customer and COE to resolve any delivery problems or challenges
Manage the condition of all delivery equipment and ensure to remove any barriers for your team and site
Coach the team on delivery protocol (doorstep dialog) and methods to be effective in their roles
Maintain a record of coaching activity and follow up to drive continuous improvement of individual and team results
Communicate with fellow supervisors and management on all activities related to daily operations and aligning the business, people and safety practices to achieve key metrics
Maintain high standards of professionalism and a positive work environment
Create a responsive and informed workforce through communication methods that include, but not limited to, regular meetings and huddles
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
Must be able to perform the essential job functions of this position with or without reasonable accommodation

MINIMUM

High School Diploma or GED
2+ years of experience in leading a team in Transportation, Distribution, Manufacturing
Proficient in Microsoft Office
Strong understanding of D.O.T. compliance laws
Strong understanding of industry/technical terms and processes
Ability to collaborate and work cooperatively in a team-based environment
Demonstrated ability to coach and train
Ability to identify business problems and develop efficient and effective solutions
Ability to prioritize/multi-task while providing accurate/on-time results
Strong time management skills
Ability to respond to changing business priorities
Ability to work in a fast-paced environment