About The Role

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an [Customer Quality Leader] located in [Jiading, Shanghai].
This position will handle customer complaint, especially on quality. Lead cross functional team to fulfill customer requirement on quality, Timely response customer's questions.

What a typical day looks like

Cooperate with sales team to handle quality complaint
Update the RMA report
Create and follow up corrective actions
Monthly RMA report
Be a driving force for improvements based on the experiences from the handling of claims and other issues
As part of the Corrective Action Close Loop to secure that the stated containment and corrective actions are effective, and the root cause has been determined/fixed by Failure analyzer.
Responsible to use the RMA process
Maintain a close contact with the customer/sales during the process of failure analysis investigation
Act as a QCC Team leader whenever serious customer claims happen
Update the Failure analysis report into a RMA Report (using the 8D-format) before it is sent out to the Customer/Sales

The experience we’re looking to add to our team

Bachelor’s degree, major in Electrical Engineering or relevant
At least five years relevant working experience
Familiar with manufacturing process
Strong capability in problem solving
Good communication and presentation skill
Fluent English in verbal and written is must

Here are a few of our preferred experiences

Six Sigma Green Belt is preferred.
Several years working experience as Production Engineer, Manufacturing Engineer, Industrial Engineer, Process Engineer, or Mechanical Engineer in electronics manufacturing is preferred

What you’ll receive for the great work you provide

Social Insurance
Commercial insurance
PTO
Transportation allowance
Annual medical check-up

Job Category

Quality

Required Skills

Optional Skills

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).