About The Role

Job Title

Supervisor, Training

Job Description

The Supervisor Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.

Develop a department of well-trained, competent professionals who continuously improve the
organization and themselves
Conduct Train-the-Trainer sessions
Conduct quarterly one-on-ones with Trainers
Coordinate with the Quality Supervisor and Operations on consistency issues
Create and maintain consultant training schedule
Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization