About The Role

POSITION PURPOSE

The CNO is responsible for the day-to-day operations of the clinical and Nursing services
of the facility. Under the direct supervision of the CEO the CNO is
responsible for providing, managing and supervising the clinical and nursing staff,
ensuring that the competency, numbers, and staff levels are appropriate to meet the
immediate and complex needs of patients. The CNO is responsible for promoting the
overall quality of nursing care while operating under appropriate standards of practice. .
In conjunction with the professional staff the CNO plans, coordinates, manages, and
evaluates clinical and nursing programs, policies, and services of the facility promoting a
team approach to the delivery of patient care provided by the facility.

ESSENTIAL JOB FUNCTIONS

Every effort has been made to make this job description as complete as possible. However, it in no way states
or implies that these are the only duties the incumbent will be required to perform. The omission of specific
statements of duties does not exclude them from the position if the work is similar, related or is a logical
assignment to the position.
● Operations Management: Defines and implements operational standards,
policies and procedures that address how nursing care needs of the patient
population are assessed, met and evaluated. Collects and analyzes data from
internal and external sources regarding current way of doing business and
clinical processes. Conducts needs analysis, identifies and prioritizes needs,
applies good problem solving skills to improve operations.
● Safety and Quality of Care: Promotes quality by incorporating current nationally
recognized professional standards and other expert literature into policies and
procedures governing the provision of nursing care, treatment and services.
Encourages the identification of alternate processes and potential solutions and
acts to implement changes to resolve identified problems, improve safety and
quality of care and maintain patient rights.
● Financial Management: Oversees the preparation and management of sound
operating, special project and capital budgets for nursing. Ensures the utilization
of appropriate productivity measures and nursing support of revenue cycle
needs. Meets budget-critical financial metrics. Provides stewardship of all
financial resources.
● Human Resources: Determines staffing requirements and ensures the
availability of adequate numbers of competent staff (including contract labor)
that are properly credentialed, educated, trained, motivated and engaged.
Directs performance management systems including policies/practices for
providing timely feedback, recognizing excellence and dealing with problem
behavior and poor performance.
● Medical Staff: Collaborates with the Medical Staff to identify and resolve issues
affecting the provision of nursing care and overall patient care in the Hospital.
Fosters open and effective communication between patients, nursing and
medical staff to resolve problems. Promotes harmonious relationships among
nursing, medical staff, patients and the public.
● Vision and strategy setting: Establishes and communicates a clear and
compelling vision. All stakeholders know the hospital’s mission, vision, and
priorities. Works with Board, senior management team, physicians and nursing
staff to develop, implement, and update strategies and opportunities for growth
and improvement to support the hospital’s mission and respond to external and
internal issues.
● High performance culture: Conveys CHC/hospital’s values and acceptable
behavior to all stakeholders through own actions. Creates an organizational
climate that encourages teamwork, builds employee engagement, collaborates,
accepts accountability, and produces quality results. Inspires individual and
organizational excellence.
● Internal Communication and Relationship: Demonstrates effective interpersonal
relations including influencing/persuading at all levels inside the hospital and
corporation. Builds rapport and trust with team through frequent/timely
communication. Develops and maintains effective medical staff relationships.
Seeks input from stakeholders. Anticipates and addresses concerns. Contributes
to the creation of a culture of communication.
● External Communication and Relationship: Works with community leaders as
appropriate to assess community healthcare needs, build a positive hospital
image and market hospital services. Actively participates in his/her community
through civic and other service. Demonstrates appropriate political savvy, tact
and diplomacy.
● Talent Development: Wants people to develop. Accurately assesses
developmental needs and provides frequent feedback, coaching, and personal
development opportunities. Faces up to performance and behavior problems
quickly and directly. Does not shy from providing timely corrective feedback.
Takes action promptly to remove talent that is non-responsive to coaching and
developmental activity.
● Accountability: Sets clear, consistent goals and expectations. Holds self and
others accountable for decisions and actions. Demands high performance. Is
reliable, keeps commitments, and delivers results. Creates an ownership
culture.
● Champion for Change: Speaks out for change and helps staff understand reasons
for, and benefits from, change. Makes change real for individuals. Links change
to work processes and involves stakeholders in the change process. Follows
through on change initiatives. Communicates constantly with all affected by
change.

Other General and Related Duties

● Supports and apply CHC’s core values of Respect, Integrity, Stewardship and
Excellence in the performance of job functions.
● Supports CHC goals. Complies with CHC policies and procedures as they relate to
the performance of job functions.
● Is actively committed to quality of patient care, treatment, and services.
Measures and reports quality results to hospital and corporate teams. Fosters
continuous quality improvement. Participates in corporate-wide and
hospital-based performance improvement activities.
● Is actively committed to providing excellent customer service. Strives to meet or
exceed patient expectations/satisfaction in the performance of job functions.
● Is actively committed to meeting and/or exceeding physician
expectations/satisfaction in the performance of job functions.
● Is actively committed to meeting and/or exceeding employee
expectations/satisfaction in the performance of job functions.
● Retains all nursing related hospital accreditations, licensures and designations in
good standing. Maintains compliance with all laws and applicable regulatory
requirements. Acts promptly to comply with required changes.

QUALIFICATIONS

Bachelor’s Degree of Nursing from an accredited university program. Masters degree
preferred: or enrolled and progressing toward a Masters. Must possess and maintain
current licensure as a Registered Nurse in the State of Texas.
A minimum of three years of direct patient care experience in an acute care setting is
required. Critical care experience is preferred. Must show evidence of competency in
supervising patient care services through a minimum of 3 years management
experience.

KNOWLEDGE/SKILLS/ABILITIES

Ability to define realistic, specific goals and objectives and to prioritize objectives
Ability to organize and manage multiple priorities
Ability to manage people and work with them in such a manner as to build high morale
and group commitments to goals and objectives
Ability to work with all levels of management and respecting all differences
Ability to communicate and relate well with others
● Communicates openly, respectfully, and in timely way
● Shares information appropriately
● Keeps others well informed
● Encourages others to share contrary views
● Responds in a timely manner to messages/requests
Ability to be trustworthy
Ability to identify and resolve operational and administrative problems
Ability to work with Medicare system and be adaptable to changes
Ability to work independently
Proficient PC skills, including Microsoft Word and Excel
Proficient knowledge to understand and apply the concepts and terminology unique to
the healthcare industry
Possess a strong customer orientation
Possess critical thinking skills
Possess sound and accurate judgment and timely decision making