About The Role

Make an impact in a role where operational excellence protects clients and markets. You’ll take senior ownership of complex trade exceptions, strengthen controls, and drive process improvements that reduce risk and manual effort. Join a team that values clear thinking, disciplined execution, and continuous improvement.

Job summary

As a Trading Services Senior Associate in the Trading Services team, you will take senior ownership of trade operations with a focus on complex exception resolution and control discipline. You will lead high-impact investigations, ensure clear root-cause documentation and preventive actions, and drive sustainable process improvements. You will also mentor team members and provide escalation support to help the team deliver consistent outcomes.

Job responsibilities

Own daily operational health for assigned coverage, including exception aging, settlement quality, and control checkpoints
Lead investigations for high-impact and complex exceptions, ensuring timely resolution and clear stakeholder updates
Document root cause, corrective actions, and preventive actions in a clear and audit-ready manner
Strengthen procedures and controls by identifying gaps, updating documentation, and improving control discipline
Drive process improvements to reduce operational risk, rework, and manual effort
Support daily operational activities (for example: reconciliations sign-offs, backlog clearance, and reporting support) as required
Support incident and problem management for operational issues, including appropriate escalation and follow-through to closure
Coach and mentor junior team members to raise quality, consistency, and ownership

Required qualifications, capabilities and skills

Bachelor’s degree in Finance, Business, or a related field
8 years of relevant experience in trade operations or a closely related operations function
Advanced understanding of equity and exchange-traded fund (ETF) operations, including key drivers of corporate actions and reconciliations
Demonstrated ability to lead complex exception investigations, including structured root-cause analysis and preventive action planning
Strong control discipline, including documentation practices that support audit readiness
Strong critical thinking with a practical, risk-aware approach to reducing manual effort and improving outcomes
Confident stakeholder management and communication skills, including the ability to stay effective under pressure
Hands-on experience with Python-based automation for data processing, reconciliations, and reporting, including strong debugging skills to identify root cause and ensure stable results

Preferred qualifications, capabilities and skills

Master’s degree in Finance, Business Administration, or a related field
Experience coaching others and improving team-wide quality and consistency
Strong interpersonal skills, including negotiation and influencing across stakeholders
Experience working effectively in a global environment, adapting communication style across cultures
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes