About The Role

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels

Job Purpose

Managing the Operations of Foreign Cash Ops unit for the bank

Key Accountabilities

Monitoring and Processing of Outward A2 transactions as per Internal process and strictly adhering to the External & Regulatory Guidelines. Maintaining the Client services as per expectations at the desired levels and manage all the stake holders.

Job Duties & responsibilities

Monitoring and Processing of Outward Remittances A2 payments including LRS cases and manage BAU as per internal and regulatory guidelines.
Knowledge on Nostro Reconciliation and rules pertaining to such Recon.
Learn and Guide the team on various staff functions, including operations, management viewpoints and organisation’s policies and practices affecting each phase of business.
Provide support as needed in the various departments, including reporting, making/checking of transactions, creation of PPTs, customer service as needed.
Strengthen relations with the various stake holders and the client facing branches Interacting with the relationship managers and products and internal teams to resolve all payment queries and issues promptly.
The Job will also include internal and external customer meetings, hence should possess strong inter personal, analytical and presentation skills
Open to work and perform in dynamic environment and under pressure situations, wherein individual skills combine with team's performance to determine the success of the unit.
Understanding & highlighting the risks in the process, and work on process improvements
Ensure that the KPI’s and KRI’s are managed and maintained as per the group’s expected standards.
Capable of managing project level deliverables and targets
Constantly monitor the productivity of the team, create effective back up & ensure transparent conduct of the employee assessment process.
Ensure Group alignment for Cash operation vertical.

Requirements

Should be having capabilities to effectively handle all types of customer complaints, enquiries Queries.
Interacting with external service providers and correspondents like, beneficiary bank / issuing bank regarding any clarification with respect to Cash transactions.
Excellent Client / Customer management skills, business orientation.
Be capable to ensure smooth transition without impacting customer deliverables, to manage processes and metrics on a day to day basis,
A positive and attitude to work in a team and provide proper assistance and support to the team as required,
Capability to identify areas of risk and suggestions to mitigate

Education / Preferred Qualifications

Graduate / Post Graduate

Core Competencies

Strategizing and Problem-solving skills
Thorough Knowledge on FEMA, with minimum experience of 10-12 years in core FCY Trade and Cash fields.
Should have managed large volumes and teams
Preferred having Knowledge of Trade/and A2 payments.
Awareness on Capital Accounts transaction monitoring, controls and follow ups.