Homeownership Single Family Clerk

SUMMARY

Provides clerical support to the Single-Family Team by performing the following duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Always maintains professional appearance and behavior.

• Responsible for maintaining knowledge of all regulations, policy, and procedures for use in the daily processing and administration of the Single Family Down Payment and/or Closing Cost Assistance Program, as it relates to duties performed.
• Responsible for the preparation and maintenance of marketing materials for in-house and external training for partners; lenders, realtors, agency, and the public. Delivers exceptional customer service to all external and internal customers by always being polite and helpful.
• Provide basic information to participants and others who make general inquiries on loan application process, program requirements and general knowledge via telephone and sending template email correspondence.
• Responsible for maintaining secure access to program-related software and ensuring that all security concerns regarding software, ID requests, access, and passwords are followed.
• Responsible for daily monitoring of a shared mailbox’s emails, processing the emails as trained, naming the emails, logging in review, conditions and closing documents where necessary and notifying staff of said document receipt.
• Provide responses to general and participant inquiries, via telephone and email, regarding program procedures, IRS compliance and FHA, VA and Conventional guidelines for applicable Single Family Loan programs.
• Responsible for ensuring documents are accurate and complete through the Quality Control process, and report errors as needed.
• May serve as a back up to staff by entering daily interest rate changes.
• Responsible for maintaining and updating various software programs for reporting, tracking, and communication purposes.
• Updates Single Family information on the OHFA website, as needed.
• Assists in the preparation, organization, and finalization of Single Family data, documentation, and reporting requirements.
• Answer phone, send prepared e-mails, receive and distribute faxes, open and routes incoming mail, send prepared general email correspondence and outgoing mail.

Requirements

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and six months to one-year related experience and/or training preferred; or equivalent combination of education and experience.

OTHER KNOWLEDGE, SKILLS, AND ABILITIES

Basic Skills: Ability to communicate with all people in a calm and patient manner. Ability to give a positive and professional image of the Agency. Knowledge of correct grammar usage, spelling, punctuation, and required formats. Computer literacy, including personal computing, accuracy in data entry, knowledge of program-related software, Word, Excel, and Outlook. Personal management, including time management, interpersonal skills, integrity, ethics. Knowledge of modern office practices and procedures.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

NOTE: Applicant will be required to pass a drug-screening test and criminal background check as a condition of employment.