Guest Relations Officer (Korean Speaking)

Guest Relations Officer (Korean Speaking)

Filinvest Company: Quest Plus Conference Center, Clark

Job Description

• Greet and welcome guests, ensuring they feel comfortable and valued from the moment they arrive.
• Assist Korean-speaking guests with any inquiries or needs, providing clear communication and support.
• Handle bookings and reservations for tee times, ensuring smooth scheduling and coordination.
• Address guest concerns and complaints promptly and professionally, aiming to resolve issues to the guests satisfaction.
• Offer information about the golf course, facilities, and services available, including any special events or promotions.
• Work closely with other departments such as the pro shop, restaurant, and maintenance to ensure a seamless guest experience.
• Help organize and manage events, tournaments, and special activities, ensuring they run smoothly, and guests have a positive experience.