About The Role

Seasonal

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
Subsidized meals at Employee Dining Rooms offered for staff while on shift
Subsidized housing options available for seasonal full-time staff
Discounts for staff members at restaurants, shops, and service providers in Park City
Healthcare options are available for staff members
401k plan with company match

PURPOSE OF POSITION: Reservation Agents are responsible for reserving winter Skier Services products over the phone, including ski school classes, ski rentals, childcare, and private lessons.

RESPONSIBILITIES

Communicate departmental services, policies, and procedures to guests in a professional manner
Accurately book reservations with great attention to detail
Assist with all office and reservation-related tasks and complete assigned daily duties in a timely and accurate manner
Handle demanding situations with guests calmly and professionally
Help maintain and encourage a sense of teamwork among coworkers
Other duties as assigned

QUALIFICATIONS

Strong communication, customer service, and organizational skills
Exceptional knowledge of PC-based computer systems and the ability to master multiple new programs and informational platforms
Ability to multitask while operating computer and phone systems
Flexible schedule with 7 day per week availability
Must attend training sessions prior to season opening
Typing speed of at least 35 WPM

DATES OF EMPLOYMENT

Start date 10/19/26 OR 11/9/26, through 3/31/27
Two-week training on-site Monday-Friday, then begin Full Time or Part Time schedule
FT (4 days per week) or PT (3 days per week)
Training and probationary period through early December on-site at Snow Park Lodge, after which agents may work 50% on-site and 50% remotely