VIP Customer Support

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to

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• Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers;
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• Provide personalized, high-quality support to VIP customers;
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• Be the main point of contact for assigned high-value clients;
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• Build and maintain strong, long-term relationships with clients;
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• Handle inquiries, issues, and escalations across different brands within the company;
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• Adapt communication style and service standards according to each brand’s guidelines;
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• Maintain in-depth knowledge of each brand’s products, services, and promotions;
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• Work flexible schedules and adapt to changing workloads;
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• Meet KPIs related to response time, customer satisfaction, and retention;
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• Provide 24/7 VIP support, including night shifts.

Experience you’ll need to bring

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• Previous experience in customer support will be a strong advantage;
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• Experience in the gambling industry will be a major plus;
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• Experience working with VIP customers or high-value clients will be an advantage.

It's a perfect match if you have those personal features

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• Active and proactive;
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• Communicative and people-oriented;
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• Flexible and adaptable to change;
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• Open-minded and ready for new challenges.

Our clients offer competitive benefits to support your professional and personal growth, including

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• Health & Wellness Focus;
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Global Medical Coverage;

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Growth Opportunities;

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• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
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Performance-Driven Rewards;

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• Dynamic Work Environment.
• Apply, and let your growth journey begin.