Receptionist

• Communication
• Listening
• Interpersonal skills
• Administration
• Computer skills

Operational Duties

• Front Desk Management:

• o Greet and assist visitors in a professional and friendly manner, direct and announce them appropriately to the relevant Team Members.
• o Answer, screen, and direct incoming calls efficiently while providing basic information when needed.
• o Ensure that telephone etiquette is maintained and that no personal phone calls will be allowed to be made or received to and from the switchboard and or company phone
• o Maintain a tidy and welcoming reception area.
• o Ensure punctuality by being on duty timeously between 07:30-17:00

• Administrative Support:

• o Manage incoming and outgoing mail and deliveries.
• o Schedule appointments and manage meeting room bookings.
• o Prepare and distribute internal communications as needed.

• Office Coordination:

• o Monitor and order office supplies to ensure stock levels are maintained.
• o Liaise with internal Team Members for office maintenance and repairs.
• o Support other departments with ad hoc administrative tasks.

• Security and Compliance:

• o Maintain visitor logs and issue access passes.
• o Ensure 100% compliance with company policies and procedures.
• o Ensure 100% compliance with health and safety protocols at the front desk.
• o Report any suspicious activity or security concerns promptly.

• Customer Service:

• o Provide accurate information to clients and staff.
• o Handle queries and complaints with professionalism and escalate when necessary.
• o Exercise discretion with sensitive information and maintain confidentiality at all times.
• o Uphold the company’s image and values in all interactions.
• Growth and new markets/products
• o Assist with ad hoc duties.
• o Assist with company promotions and attending functions and advertising if and when required.
• o May be required to wear promotional attire if need be.
• o Adhere to measures are put in place and steps are taken to achieve the short term, medium term and long-term goals of the company.

• Reception and Switchboard Experience (Advantageous)
• Administrative/Clerical Experience (Advantageous)
• Customer Service Experience (Advantageous)
• Computer Skills/ Microsoft Office Yes