About The Role

Services Delivery Setup and Operations Management

Work with Service Delivery Lead - GCC TC and Head - GCC TC for setup and design Category Management and Sourcing support services at GCC
Develop and implement procurement strategies for various categories.
Streamline procurement processes to enhance operational efficiency and reduce costs.
Onboarding of new suppliers, ensuring they meet company standards and requirements.
Ensure procurement systems are integrated with other business systems for seamless operations. Ensure all procurement activities comply with internal policies and external regulations.

Transition and Operations Stabilization

Support interlock with BU stakeholders and CPOs to finalize the detailed process design and system enablement of sourcing strategies.
Responsible to update detailed SOW, policies and SLA / KPI framework
Work with Service Delivery Lead - GCC TC, Head - GCC TC and Group CPO for sign off on budget head count and migration of the process activities to GCC
Lead change management initiatives to transition new businesses into GCC Procurement function smoothly.
Identify and mitigate risks associated with the transition of procurement operations.
Monitor the performance of procurement activities during the transition phase to ensure stability.

Customer and Stakeholder engagement

Develop and build rapport and relationship with customer stakeholder organization linked to or influencing Techno Commercial operations outcomes of GCC
Proactively identify business requirements and changes and work with Head - GCC TC to modify operational flows/deliverables
Build business knowledge and its impact / requirements from TC Operations
Collaborate with different process owners in BU Techno Commercial for sign-off on any process changes and subsequently update RACI/HOTO/SOPs (incorporate this in quarterly cadence)
Implement robust communication model – including ad-hoc / informal tele conversations/ face to face meetings, structured Ops review update to all stakeholders
Work with customer organization to ensure updated organizational structure information and coordinate Proactive update to GCC workflow approval matrix.
Ensure customer signoff on existing and revised SOP/ SLA’s and all process change requests.

Operational Delivery and Service Excellence

Drive proactive alerts and escalate to Head - GCC TC / Head – BU TC for any upstream process gaps/ delays to ensure GCC deliverables and Reputation is positively managed
Leverage SAP/ workflow and other available information tracking mechanisms to proactive anticipate potential processing issues
Drive excellence and adherence to operational SLAs related to purchase requisition review, Category Management and Sourcing.
Review and update related operational SOPs and policies if required and adherence to DOAs
Maintain and identify any SLA commitment documentation, signoff and drive change requests
Perform operational governance for achieving service delivery excellence
Implement Service Excellence Framework with the following implemented as minimum standard:
Daily operations review and volume tracking
Delay track and proactive alert to drive upstream / downstream or in stream actions to closure
Maintain and have updated end-to-end Process delivery Tracker. Proactively identify opportunities to improve process velocity
Implement Issue and Escalation Tracker and log. Ensure timely closure of all improvement – corrective/preventive actions
Work with GCC TC Head to initiate, implement and monitor all continuous improvement projects relevant for operational performance improvement
Implement capacity management and operations business continuity management plans to ensure uninterrupted delivery to assigned Sector business.
Develop and track key performance indicators (KPIs) to measure the effectiveness of procurement operations.

People and Performance Management

Guide assigned operational team leads for effective people management
Identify any people challenges quickly and work with Head - GCC TC and GCC HR for timely corrective action
Manage performance appraisal of the assigned Operational Team lead
Ensure timely and effective 1-1 with assigned Operational Team leads
Implement structure performance evaluation criteria and monitoring using tangible / operational data for assigned operational team leads
Conduct periodic Skip level with Operational team members
Ensure each operations team lead and operations team members (new /existing) are inducted to new operations model, expectations and governance mechanism including critical business scenarios
Drive and cultivate culture of Outcome focused customer centric organization by driving E2E process awareness / Business sector appreciation sessions with the operational team leads and members.

Operations Process Improvement and Knowledge Management

Drive year-over-year productivity leveraging Digital/Automation AI/Gen AI tools
Be the GCC Focal point and liaise / work with Business stakeholders in ensuring Process improvement program are aligned to Business needs
Participate in GCC Cross functional Process improvement council to identify variances across BU and work on driving standardization
Lead deployment of necessary IT Workflow tools
Graduate degree in Engineering, Commerce or Management. MBA Preferred
Certificate or proven exposure to Techno Commercial operations. IIMM or CSM/CPA preferred
Experience in working in SAP and Workflow driven Shared Services Environment. MM Certified preferred
Exposure to AI/Automation
Advanced user of Excel functions

Experiences

12-15 Years of total experience
More than 5 years of experience in managing team preferably in a GCC or Shared Services context
3-5 years of experience in working in Projects, Assets, Infrastructure, Manufacturing, Services organization in the domain of Sourcing and Techno Commercial function.
3-4 years’ experience in leading and managing Operations teams
1-2 years’ experience in Customer/ Stakeholder Engagement and Service delivery management
Led a team with a size of 40-50 professionals
Exposure to working in Indian conglomerates and working practices in promoter led organizations
Experience in import procurement of materials and services
Knowledge and experience of Indian tax including GST, eWay bill and Statutory compliance requirements
Knowledge and understanding of Complex Services Techno Commercial scenarios in EPC/Project based organizations
Exposure and experience in Category Management and Sourcing Processes
PowerPoint presentation creation and delivery capabilities
Basic knowledge of types of categories in sourcing and understanding of PR to PO processes.