About The Role

Maintain a high customer service focus by approaching your job with the customers always in mind.
Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
Serve beverages and / or food to guests in a friendly, courteous and timely and manner, resulting in guest satisfaction.
Prepare beverages for other servers to serve to guests, and act as the cashier for the lounge.
Confidently knowing the beverage menu contents and able to explain them in detail to guests.
Maintain proper and adequate set-up of the bar on a daily basis, including requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet.
Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.
Greet guests in a courteous and friendly manner, promote and document orders for drinks.
Mix, garnish and present drinks using standard ingredient recipes and practice prudent portion control.
Check guests for proper identification, detect and act upon guest inebriation as trained, demonstrating knowledge of liquor laws.
Input orders into the register at the point of sale and create a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.
Lock up and store all beverage, food and other equipment, depositing cash drops and secure bank.
Complete checklists on product knowledge.
Know menu items of all other outlets to recommend guests to other outlets.
Confidently know opening hours of all restaurants and hotel outlets.
Follow-up on any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
Ensure that all service procedures are carried out to the standards required.
Make sure that all areas are cleaned and maintained in accordance with operating procedures.
Take personal responsibility for the service experience of all guests in your designated area.
Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
Give guest service the highest priority.
Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.
Carry out any other reasonable duties and responsibilities as assigned.