About The Role

Requirements

Bachelor’s degree in IT, Computer Science, Computer, or a related field, or equivalent relevant working experience.
Singapore citizen
4–6 years of relevant experience in designing, deploying and managing enterprise level IT infrastructure for network services (wired and wireless).
Good technical knowledge of network technologies as primary practice area, with knowledge in supporting technologies such as infrastructure security.
Hands on experience supporting IT infrastructure, including network, servers and Windows/Linux operating systems, structured cabling, as well as cloud operations (GCC, AWS).
Strong troubleshooting experience in resolving network, application, infrastructure, and security-related issues; experience within a Singapore government environment is preferred
Familiarity with enterprise IT governance frameworks and the adoption of digital services in large-scale or regulated environments.
Relevant professional certifications such as CCNA, CCNP, ITIL, AWS Essentials, or AWS Solutions Architect are advantageous.
Ability to work independently with minimal supervision, as well as collaboratively within cross-functional teams and with stakeholders at all levels.
Strong analytical and problem-solving skills, with the ability to prioritise tasks and manage multiple workstreams effectively in a fast-paced environment.

Roles and Responsibilities

Provide network support for systems hosted in on-prem data centres and Government Commercial Cloud (GCC, AWS). Our systems are operating on 24 x 7 basis.
Ensures optimal network performance, troubleshoot incidents, resolves technical issues, provides technical support and ensure minimal downtime for business continuity.
Maintains high levels of network availability, security, and compliance with government IT policies and standards.
Manage ongoing maintenance, technology refresh, support firmware upgrades and security fixes for network equipment (e.g. firewalls, load balancers, switches, wireless controllers, etc) in on-prem data centres and GCC, and ensuring zero-downtime deployments where possible.
Support office renovations and relocations, including new office setup with LAN, WAN, wireless Internet broadband, cabling works, etc.
Coordinate with cross-functional teams, vendors and external service providers to resolve technical issues and meet service level agreements (SLAs).
Prepare status and progress reports, and present insights to stakeholders and senior management.
Identify and implement process automation initiatives to reduce manual effort, minimise human error and improve system reliability.
Maintain operational documentation and SOPs including deployment procedures, production support runbooks, and incident response protocols.
Manage and support project budgeting, billing, cost tracking and cost recovery activities.
Manage and resolve day-to-day IT issues related to network, applications, infrastructure and security, to support smooth daily operations .
Handle routine and ad-hoc operational administration, including logistics and maintenance coordination.
Support the rollout of new IT infrastructure components and application deployments, ensuring smooth transition into operations.
Perform other ad-hoc duties as required to ensure efficient and uninterrupted operations.