About The Role

Job Overview

We are looking for a dynamic and motivated Java/J2EE Application Support Engineer to join our application support team. The ideal candidate will have hands-on experience in Java/J2EE, Unix/Linux, SQL, web applications, batch processing, and application support . Candidates with development experience who are willing to transition into an application support role are also encouraged to apply.

The role requires strong ownership, troubleshooting skills, a willingness to learn, and the ability to work in a 24×7 shift-based support environment , including night shifts, weekends, and public holidays.

Key Responsibilities

Provide L1/L2 application support for Java/J2EE-based enterprise applications.
Monitor applications, batch jobs, interfaces, and system processes.
Analyze and troubleshoot application issues using Java logs, Unix/Linux commands, and SQL queries .
Perform incident investigation, root-cause analysis, and resolution within defined SLAs .
Support web applications and batch processing environments.
Work with JBOSS application servers, MariaDB/SQL databases, Shell scripts , and related middleware.
Execute SQL queries for data validation, investigation, and troubleshooting.
Monitor and support scheduled jobs and batch processes.
Support MQ setup/configuration and Connect:Direct (C:D) processes where required.
Coordinate with development, infrastructure, database, middleware, and business teams to resolve production issues.
Ensure timely communication and escalation of critical incidents.
Follow ITIL/application support processes and maintain proper incident and problem-management documentation.
Participate in application deployments, production releases, and post-release validation.
Take ownership of assigned incidents and ensure timely resolution without compromising quality.
Continuously learn new technologies, applications, and banking processes.

Required Technical Skills

Hands-on experience with Java/J2EE applications .
Minimum 1 year of application support experience ; Java developers with strong technical fundamentals and willingness to move into support are also considered.
Good knowledge of Java/J2EE programming .
Hands-on experience with Unix/Linux commands .
Good understanding of SQL queries and database troubleshooting .
Knowledge of:
Web applications
Batch jobs
JBOSS
MariaDB
SQL
Shell scripting
Job scheduling
Exposure to MQ setup is an advantage.
Experience with Connect:Direct (C:D) is an advantage.
Banking/financial services domain experience is an added advantage.

Preferred Experience

1–5 years of relevant experience in Java/J2EE application support, production support, or Java development with strong willingness to transition into application support.