Concierge

Schedule: Sunday: 8:00 AM – 4:00 PM / Monday – Thursday: 4:00 PM – 12:00 AM

About FLATS

• FLATS® is a lifestyle-driven real estate company known for its creative approach to urban apartment
• living. We pride ourselves on being “anything but expected”, with a mission to “bring big style to
• smart spaces.” Through thoughtfully designed units and state-of-the-art technology, we curate what
• we call the FLATS life – providing homes with soul that embrace value, individuality, and community.
• At FLATS, we believe living well is a necessity, not a luxury, and we strive to revolutionize city living
• by offering residents great design, authentic experiences, and a vibrant community in every property
• we operate.

About the Role

• FLATS is seeking a customer-focused Concierge to provide front desk coverage and support daily
• operations at our residential community. In this role, you’ll serve as the first point of contact for
• residents and guests, ensuring a welcoming, secure, and well-maintained environment. You will
• assist with resident needs, monitor building activity, and help maintain the overall appearance and
• functionality of common areas. This full-time, on-site position is ideal for someone with strong
• customer service skills, and experience in concierge, hospitality, or similar front-facing roles is a
• plus.

What You’ll Do

• Welcome residents and guests — be the friendly, reliable face of the building
• Manage guest access and monitor lobby activity to maintain a secure environment
• Assist residents with questions, requests, and day-to-day needs
• Keep the lobby and common areas clean, organized, and presentable
• Conduct routine walkthroughs to ensure everything is in order
• Handle packages and organize deliveries efficiently
• Monitor cameras and building access points
• Complete opening/closing procedures and communicate important updates

Requirements

• Concierge, front desk, or hospitality experience (strong plus)
• Someone reliable — shows up on time and takes ownership of their shift
• Comfortable working independently and making judgment calls when needed
• Friendly, professional, and calm under pressure
• Detail-oriented — notices when something is off and takes action

Benefits

• Employment Type: Part-Time | Non-Exempt | On-site
• Benefits: Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, and paid time off (PTO).