About The Role

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

JOB DESCRIPTION

The Entertainment Keyholder is a junior level manager at Level99 responsible for all facets of entertainment operations, dedicated to delivering a positive, authentic, and inspiring environment for both Players and team members. The Keyholder works side by side with the entertainment and technical teams to drive overall venue quality, standards and performance. This is a “working” position and requires the Keyholder to be able to fill any position on the entertainment side of the business when needed as well as act as MOD of the entertainment side of the business when required. The Keyholder is passionate about meeting guest needs before being asked, and advancing the Level99 brand. A successful Keyholder will be a strong leader of people, a relatable coach, and a guest advocate. A Level99 Keyholder has honesty and personal integrity, choosing humility over the need to “be right.”

RESPONSIBILITIES

Act as Manager on Duty, owning shift execution and overall Venue performance
Lead the Team through active floor presence, real-time direction, and coaching
Maintain control of Guest experience, safety, and policy enforcement across the Venue
Oversee staffing, shift flow, and operational execution to ensure a high-quality experience
Maintain accountability for cash handling, POS systems, and overall operational accuracy
Support event execution and coordinate with internal Teams to ensure smooth delivery

MUST-HAVE SKILLS

Friday and weekend availability — a must; flexible schedule including days, nights, and holidays
Ability to stand, walk, and stay active for 8+ hour shifts; lift and carry up to 50 lbs
Strong verbal communication skills and a natural ability to connect with people
Comfortable working under pressure in a fast-paced, ever-changing environment
Positive, upbeat, team-first attitude

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

Minimum 1 year experience working as a leader of people in a high-volume entertainment and/or food & beverage business
Minimum 1 year experience as a keyholder in a previous position
Relevant Education: B.S. in Hospitality Management, or other related degree
CPR/AED/First Aid Certified