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Executive, Sales Umrah & Travel

TRV Ikhlas Com Travel Sdn Bhd · The Ampwalk, Malaysia

External listingfull-timeabout 1 hour ago

About The Role

  • Managed and execute long term strategic business relationships between customers and RedBox Logistics.
  • Assist in negotiation of contracts with customers and monitor service level agreement with performance indicators.
  • Ensure continuous regular reviews and checking on service level performance to sustain customer satisfaction and ensure contract continuity.
  • Manage communications between customers and internal teams.
  • Work closely with Operations team on customer complaint resolutions for operational related issues.
  • Assist to monitor and ensure billing is done timely and accurately and invoices are submitted timely.
  • Prepared reports on account progress and ensure all reports are being submitted on timely manner with accurate data analysis and recommendations for improvements
  • Collaborate with Sales & Marketing team to maximize profit by up-selling or cross-selling
  • Fulfill customers’ needs and deliverables according to proposed timelines
  • Analyse and checking clients’ data to provide customer relationship management.

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