About The Role

About us

Lake Imaging, founded in 2002, has become the largest radiology provider in central and western Victoria with more than 19 clinics providing a wide range of diagnostic imaging services to the St John of God private hospitals, community-based clinics and speciality centres in Melbourne, Ballarat, Geelong, and Warrnambool.

About the Role

An exciting opportunity has arisen for a Clerical Lead at our Geelong sites. Reporting to the Assistant Regional Manager, the role of the Clerical Lead is to ensure effective and efficient operation of all clerical aspects of a comprehensive imaging practice.

You will be responsible for

Supporting, leading, and developing the clerical team to deliver excellent patient care and customer service
Answer the telephone and respond to patient enquiries in an efficient and sensitive manner
Ensure patient reports are dispatched to the correct location
Assume responsibility for the condition of equipment at the time of use and report any faults
Participation in our rostering system and manage rosters and leave requests ensuring sufficient staff coverage
Encouragement and support of development and education of clerical staff

To be successful, you will have

Demonstrated senior receptionist and/or receptionist leadership capabilities
Demonstrated ability to engage and build effective relationships with stakeholders from diverse backgrounds
Tech Savvy: Advanced computer literacy and ability to pick things up quickly is essential
Service Excellence: Deliver exceptional customer service every time
Excellent problem-solving skills i.e. Optimise appointment slots with your analytical skills
Strong organisational and time management skills
Growth mindset and positive attitude: A "can-do" attitude that builds rapport with patients, staff, and professionals easily

Why You'll Love It Here

Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity
Work-Life Balance: predictable work hours - no shift work
Expert Team: Learn from an experienced team willing to share their knowledge
Recognition Programs: Enjoy staff recognition programs and awards
Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider
Fitness Passport: Access over 1000+ fitness locations nationwide
Employee Benefits: Such as paid parental leave, assistance programs, discounts to 100's of retailers, travel and on healthcare for you & your family
Career Development: Explore fantastic opportunities to further your career with Lake Imaging

How to apply

If you have a strong senior receptionist and medical background and are eager to make an meaningful impact, we encourage you to apply.

Please note: Police check will be required for successful applicants.

Building a healthier world, by delivering the best health outcomes one patient

at a time.

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply .

Building a healthier world, by delivering the best health outcomes one patient at a time.