About The Role

Closing Date:  September 25, 2026

Position Summary

The Peter Munk Cardiac Centre program provides world-class cardiovascular care. One of the largest programs of its kind in North America, we are a major referral centre. Our program offers resources and expertise prepared to deal with even the most complex patient cases.

Our multidisciplinary team includes physicians, surgeons, nurses, pharmacists, dieticians and other allied health professionals with special training in cardiac and vascular conditions and its treatment. Each year, our innovative surgery techniques and outstanding cardiology interventions attract hundreds of visiting professors and trainees from around the globe.

Duties

Addressing patient inquiries in person and over the phone
Exercise judgment and decision-making to book and schedule appointments over the phone, online and in-person
Triage appointment requests, obtain necessary information, select the correct appointment types, advise appropriate personnel of appointment types
Cancel and/or re-schedule and book follow up appointments
Receiving and documenting scans and faxes
Messaging and communication with providers and members of the healthcare team
Utilizing EMR and implementing various tools and alert functions and making recommendations on functionality of EMR for quality improvement
Routine data collection/collation activities and other clerical support
Following established procedures to ensure the efficient flow of patient appointments
Maintaining written and/or electronic calendar/schedules
Maintaining and modifying electronic and paper information filing/retrieval systems methods, and/or formats
Ensuring the efficient operation of the booking process
At minimum, completion of post secondary certificate  Office/ Medical Administration or recognized equivalent
Minimum 2 to 4 years practical and related experience
General knowledge of office practices, processes, procedures and electronic tools including Microsoft office applications (Word, Excel)
Knowledge of medical terminology preferred
Experience working in a health care environment and/or primary care
Excellent customer service and de-escalation skills
Must be able to read and understand sort notes, brief forms and/or instructions
Experience utilizing an electronic medical record (EMR) i.e. PS Suite
Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
Exercise initiative and good judgment with ability to multi-task
Compliance with confidentiality requirements under UHN Privacy Policy
Effective organizational, interpersonal, and communication skills
Ability to handle difficult situations
Ability to work effectively in a team environment
Client service oriented, with the ability to effectively work in a diverse neighbourhood and a community based environment

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.