About The Role

What is this position about?

ESSENTIAL JOB FUNCTIONS

Customer Technical & Application Support

Provide professional technical support and troubleshooting services to customers in China via phone, email, and remote support.
Support the application of OMICRON high-voltage testing products, including testing of transformers, instrument transformers, switchgear, rotating machines, and related power equipment.
analyze and resolve complex technical issues with local and international technical teams independently or collaboratively
Provide customers with testing solutions, application consulting, and best-practice recommendations.
Work closely with the sales team and partners to deliver both pre-sales and post-sales technical support.

Application Development & Knowledge Management

Monitor industry trends and provide technical input for new product development, marketing initiatives, and application innovations.
Develop and continuously improve application guides, testing procedures, and case studies.
Prepare technical articles, application reports, and industry-related technical materials.
Contribute to the development of technical knowledge bases and best-practice sharing.

Technical Promotion & Industry Engagement

Support product launches, marketing campaigns, and sales activities.
Participate in product demonstrations, user meeting, technical training sessions, seminars, and industry exhibitions.
Conduct technical exchanges and application training for customers, partners, and industry experts.
Deliver technical presentations at industry forums, technical conferences, and academic seminars to enhance OMICRON's brand presence and technology leadership.

On-Site Technical Services

Provide on-site technical support and application services to customers.
Perform field work related to high-voltage testing, including equipment commissioning, testing guidance, and fault analysis.
Support the implementation of key projects and the resolution of complex on-site technical issues.
Assist customers in improving testing efficiency and equipment reliability.

Other Responsibilities

Assist in maintaining and updating customer and project records in the CRM system.
Complete other assignments as directed by the Country Manager of China.

What We Are Looking For

KNOWLEDGE, SKILLS AND ABILITIES

Bachelor's or Master's degree in Electrical Engineering or a related discipline.
Minimum 5 years of experience in high-voltage equipment testing within the power industry.
Solid theoretical knowledge and practical experience in high-voltage electrical testing.
Familiarity with primary equipment testing and condition assessment in substations.
Hands-on experience with testing technologies for transformers, instrument transformers, GIS, circuit breakers, power cables, and related equipment.
Thorough understanding of high-voltage testing principles and relevant international and national standards.
Strong technical analysis, troubleshooting, and problem-solving skills.
Ability to independently plan and execute testing projects.
Excellent technical writing and communication skills.
Strong hands-on capabilities and extensive field engineering experience.
Ability to quickly learn and adapt to new technologies, products, and applications.
Good command of spoken and written English
Ability to read and understand English technical documentation and communicate effectively with international teams.

Work Location

Shanghai or Nanjing, China

This is not an exhaustive list of all duties and responsibilities. OMICRON reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

What makes us a great place to work?

A unique organizational culture based on trust, personal freedom and individual responsibility
A work environment with a strong focus on sustainability, diversity and flexible time management
State-of-the-art infrastructure and professional teams who enjoy their work
A creative and international environment in which innovative ideas are valued
A free lunch and many other benefits for your work/life balance