Patient Visit Specialist - Infusion Center

1100 Central Ave SE
Albuquerque, NM 87106-4930


Compensation Pay Range

Minimum Offer $16.79
Maximum Offer $27.67
Now Hiring: Patient Visit Specialist - Infusion Center

Summary

This role serves as a key coordinator in the patient care journey, ensuring patients receive timely, efficient follow-up care and an exceptional experience. Responsibilities include scheduling specialty and diagnostic services, obtaining prior authorizations and referrals, managing referral work queues, and monitoring outstanding results, recalls, and appointment needs. The position requires strong knowledge of payer requirements, scheduling processes, and care coordination, along with the ability to collaborate effectively with providers, patients, and care teams to support seamless access to care and positive patient outcomes.

Type of Opportunity: Full time
Job Exempt: No
Job is based: Presbyterian Hospital
Work Shift: Days (United States of America)


Responsibilities

• Deliver an exceptional patient experience by providing outstanding customer service, addressing concerns, communicating delays, and supporting patients throughout their care journey.
• Coordinate visit completion activities, including scheduling follow-up appointments, specialty referrals, laboratory services, imaging, and other clinician-ordered services.
• Obtain and verify prior authorizations, referrals, and certifications in accordance with payer requirements.
• Monitor and manage referral work queues, patient messages, and scheduling workflows to ensure timely access to care.
• Maintain accurate patient documentation, facilitate medical record requests, and support patient engagement tools such as MyChart.
• Collect applicable patient balances and connect patients with financial assistance resources when appropriate.
• Collaborate with providers and clinic staff to optimize schedules, resolve barriers to care, and improve operational efficiency.
• Support a safe, organized, and welcoming environment while demonstrating the organization's CARES values: Collaborate, Accountable, Respect, Engage, and Serve.

Qualifications

Required

• High school diploma or equivalent.
• Successful completion of Epic Clerical Training and achievement of Epic Registration competency.
• Medical terminology training or completion within six months of hire.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.

Preferred

• Experience working in a medical office, clinic, or hospital setting with patients and healthcare providers.
• Knowledge of prior authorizations, referrals, and insurance certification processes.

Knowledge, Skills & Abilities

• Strong customer service skills with a commitment to providing an exceptional patient experience.
• Excellent communication, interpersonal, and organizational abilities.
• Ability to effectively multitask, prioritize responsibilities, and manage a high-volume workload.
• Proficiency in using electronic medical record (EMR) systems for scheduling, documentation, and communication.
• Demonstrated professionalism, empathy, and problem-solving skills when interacting with patients, providers, and team members.
• Ability to maintain accurate records and attention to detail in a fast-paced healthcare environment.

Additional Requirements

• Successfully complete annual competency assessments for all assigned responsibilities.
• Attend departmental staff meetings and required training sessions.
• Demonstrate flexibility, reliability, and a commitment to continuous learning and professional development.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services