About The Role

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

As a Facilities Assistant cum Receptionist - Back of House at JLL, you'll be the essential link between our facilities operations and the seamless guest experience we deliver daily. This dual role combines the coordination of building services and maintenance activities with professional reception duties in our back-of-house operations area. You'll manage vendor interactions, coordinate work orders, maintain facility records, and ensure our operational spaces run smoothly while providing warm, efficient support to internal teams and authorized visitors. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and this role sits at the heart of that mission, ensuring our physical environments enable everyone to do their best work. You'll collaborate closely with facility managers, technicians, and various service providers while maintaining the high standards of professionalism and service excellence that define the JLL experience.

What your day-to-day will look like

Greet and assist internal staff, contractors, and authorized visitors in back-of-house reception areas, managing sign-in procedures and security protocols
Coordinate and track work orders for maintenance, repairs, and facility improvements, ensuring timely completion and quality standards
Serve as the primary liaison between facility management teams and vendors, scheduling appointments and monitoring service delivery
Maintain accurate records of facility operations including maintenance logs, vendor contracts, equipment inventories, and compliance documentation
Monitor back-of-house areas including loading docks, storage rooms, and service corridors to ensure cleanliness, safety, and operational efficiency
Process invoices and purchase orders related to facility services, maintaining budget tracking spreadsheets and supporting cost control initiatives
Respond to facility-related inquiries via phone, email, and in person, escalating urgent issues appropriately while resolving routine matters independently
Support health and safety compliance by maintaining emergency contact lists, coordinating safety inspections, and ensuring proper signage throughout operational areas
Coordinate meeting room setup and logistics for back-of-house training sessions, briefings, and operational meetings as needed

Required qualifications

High school diploma or equivalent certification
Minimum 2 years of experience in facilities coordination, building operations, or administrative support roles
Strong computer proficiency including MS Office Suite (Word, Excel, Outlook) and ability to learn facility management software systems
Excellent interpersonal and communication skills with ability to interact professionally with diverse stakeholders at all levels
Demonstrated organizational abilities with capacity to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment
Basic understanding of building maintenance systems, safety protocols, and workplace health and safety standards
Flexibility to respond to urgent facility matters and occasional extended hours when operational needs require

Preferred qualifications

Associate degree or diploma in facilities management, business administration, or related field
Experience using computerized maintenance management systems (CMMS) or work order tracking platforms
Previous experience in commercial real estate, property management, or corporate facilities environments
Knowledge of basic building systems including HVAC, electrical, plumbing, and fire safety equipment
Familiarity with vendor management processes and service level agreement monitoring

Location

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.