Community Ambassador - Concierge

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world!

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves

The Community Ambassador – Concierge welcomes employees and guests, providing excellent service to strengthen relationships between JLL, clients, and visitors.

Being the face of the organization, they offer genuine hospitality at concierge and create lasting impressions, while supporting smooth operations through administrative tasks and premium service delivery.

Key Responsibilities include

Site Operations

• Create a comfortable, welcoming, and professional experience for employees and their guests.
• Respond to clients’ enquiries for special arrangements or services including but not limited to visitor management, room bookings and event support.
• Handle internal and external calls and correspondence.
• Be an expert on the office and the surrounding area, keeping the local share-point updated with content and images.
• Inventory management/ ordering office consumables.
• Assist with invoicing processes to support financial management in a timely and accurate manner.
• Ad-hoc responsibilities assigned by Community/ Workplace Manager.
• Support all regional initiatives such as JLL system rollouts, regional training, community engagement, digitalisation of the workplace, sustainability and DE&I.
• Work with the wider team, café staff and cleaners to ensure seamless delivery across all moving parts.

Human Experience

• Support the delivery of programs that drive employee engagement, sense of belonging, excitement and community at work that contribute to employee productivity and pride.
• Build and strengthen relationships with staff and clients, exhibiting our premium service.
• Be the main point of contact and face of the brand for all external and internal personnel.
• Foster a sense of community and create a vibe at work for our team, our client and their guests.
• Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt and thorough manner.

Visitor Management

• Provide personable and efficient visitor registration services.
• Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems (VMS).
• Enhance safety and security of our client’s facility by management of visitor movement.
• Execute emergency response plan to ensure safety of client and guest when necessary.

Meeting Room Booking

• Assist and educate client to achieve optimization and efficiency for meeting room bookings.
• Enhance user comfort and services by efficient turnaround of meeting rooms.
• Setting up and breaking down rooms as necessary for internal and external events

Any other tasks not stated here that are consistent and in line with the role of Corporate Concierge - Community Ambassador.

Sounds like you? This is what we’re looking for

• 3 + years’ experience in Hospitality, Tourism, retail, administrative sector, or related professional area.
• Willing to travel between Sydney offices
• Diploma from an accredited institute.
• Proficiency with Microsoft Suite
• Facilities Management
• Customer Service
• Enthusiasm to grow your career
• Common sense & Problem Solving
• Resilience
• Good command of verbal and written English
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Benefits

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us

As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Apply today, quoting job reference number REQ531258

Location

On-site –Sydney, NSW

Job Tags

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.