About The Role

About the role

We are looking for an IT Operations Specialist to support the day-to-day IT needs of our employees and ensure that access, devices, software, and IT processes are managed effectively and securely.

Responsibilities

Manage employee access to company systems, including setting up, changing, suspending, and removing access when needed
Handle the IT side of employee onboarding and offboarding, ensuring systems, accounts, and equipment are ready on time
Manage company software, subscriptions, licenses, and user accounts
Maintain accurate access records and regularly review permissions
Provide day-to-day IT support for logins, permissions, accounts, software, laptops, and other technical issues
Support basic IT security practices, including MFA, password requirements, admin rights, and access reviews
Manage laptops and other company equipment, including inventory, assignment, setup, repairs, and replacements
Manage email groups, shared mailboxes, distribution lists, shared folders, drives, and related permissions
Document key IT processes and procedures
Track IT requests and ensure issues are followed up and resolved in a timely manner
Identify IT or security risks and escalate them when needed
Support basic system integrations and automation
Maintain visibility over access, licenses, IT issues, and key security risks

Requirements

2–4 years of experience in IT support, IT operations, systems administration, or a similar role
Experience working with Google Workspace and/or Microsoft 365
Experience managing user access, SaaS applications, software licenses, and company devices
Good understanding of basic IT security principles, including MFA, access controls, and permissions
Experience supporting both technical and non-technical employees
Fluency in English and Russian required
Must be based in and able to work from our Dubai office
Reliable, detail-oriented, proactive, and organized, with strong problem-solving skills