About The Role

8 AM Shift End Time

6:30 PM

AWS Hours Requirement

10/40 - 10 Hour Shift

Additional Shift Information

May also start at 7:30am based on department needs.

Weekend Requirements

As Needed

On-Call Required

No

Hourly Pay Range (Minimum - Midpoint - Maximum)

$25.550 - $31.860 - $35.680

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do

Establishes and coordinates office coordinator priorities and supervises assigned staff. Ensures effective and efficient systems and processes are utilized to achieve and improve operational outcomes.

Required Qualifications

H.S. Diploma or Equivalent
2 Years experience with patient scheduling, billing, and charge entry.
2 Years experience in Unit Clerk role.

Preferred Qualifications

3 Years experience supervising staff or equivalent.

Essential Functions

Customer service and teamwork

Greets and makes welcome a variety of customers by the telephone and in person.
Obtains information from visitors/callers, directs as appropriate or takes complete and accurate messages. Acts on requests for customer assistance.
Uses scripts as appropriate including answering phones, transferring calls and service recovery.
Answers call lights within unit/organization time standards, calling into patient rooms to validate request.
Answers phone within 4 rings; transfer calls as indicated.
Responds to all inquiries with timeliness that promotes customer satisfaction.
Coordinates with physicians and other department team members via paging system or phones.
Assists in directing others during crisis interventions (codes, disasters, etc).
Communicates effectively with all levels of staff and uses chain of command per unit guidelines.

Department efficiency and effectiveness

Maintains organized and orderly patient/work areas throughout department.

Orders supplies, forms and equipment, maintains stock per guidelines.

Completes requisitions, work orders and obtains necessary authorizations.

Manages and operates equipment safely and accurately including troubleshooting and calling for maintenance (e.g. fax, copier, and printer).

Managers department resources e.g. keys, signage, badges, phones, parking permits as required.

Works with manager to arranges for additional resources (temporary staff, volunteers) to cover vacations, leaves of absences and/or variable workloads and provides supervision/direction.

Finance and billing

Assures all patient charges are accurately captured and entered into billing system.
Performs charge reconciliation to assure accuracy and avoid delayed or missed charges, and assures other staff entering charges are following appropriate protocol.
Supports organizational cost containment.
Takes initiative in using time effectively; actively sets priorities and adjusts to unscheduled situations.
Accepts responsibility for own actions and outcomes.
Initiates communication with others to ensure job is completed successfully.

Human resource management

Maintains appropriate staffing level within assigned area.
Hires qualified personnel by working with management, assists in interview process, and hiring decisions.
Recognizes individual and team accomplishments.
Addresses all personnel behavioral issues via Sharp HealthCare's performance management process and conducts coaching as directed by manager.
Completes staff appraisals within 30 days of its due date according to SHC performance evaluation standard.
Ensures department's efficiency by overseeing the patient scheduling process.
Effectively communicates with direct report staff by holding regularly scheduled meetings. Actively participates in unit staff meetings.
Routinely disseminates pertinent information and instructional resources.
Addresses employee concerns related to the work environment and process improvement.

Medical records management

Ensures that on each medical record, every section for which the clerk has assigned responsibility is ready for efficient use by team members (chart inserts, forms, reports, etc. per department/organization standards).

Obtains old charts from medical records as applicable.

Requests copies of H&P, consults, or other paper reports to complete medical record or at request of staff and physician.

Flags charts for physician signatures on verbal orders.

Files interdisciplinary and diagnostic printouts in chart per standards.

Dates, times, and initials all entries.

Assists team members in locating patient data information.

Navigates the Sharp Intranet site.

Plan of care

Transcribes routine orders within time standards of department.
Transcribes stat orders within unit time standards and communicates with appropriate staff.
Seeks clarity before completing the transcription when order not clear or refers to nurse for follow-up.
Retrieves diagnostic study, lab results, and other relevant patient information supportive of patient assessment.
Completes order entry via "down time" procedures when electronic information systems not available.
Information and records are kept confidential per guidelines.

Record management

Ensures all employee files are properly maintained and secure.

Proactively informs management and staff on the status of employee pending requirements, i.e., TB, Safety and license.

Coordinates department time cards for timely submission and follows up on variances (payroll corrective action).

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class