About The Role

Working as part of our Platform Support team, you will gain hands-on exposure to production systems, cloud infrastructure, monitoring, incident management and application deployments. Most importantly, we're looking for someone who is technically curious, enjoys troubleshooting and problem-solving, communicates well, and is keen to learn. We don't expect junior candidates to know everything from day one – training and support will be provided as you develop within the role

The role also provides a strong foundation for future progression into areas such as DevOps, Software Development, Systems Administration and Infrastructure Engineering .

The successful candidate will be accountable for

Participating in a 24 /7

shift rotation role as part of the platform support engineering team

Monitoring live services, ensuring platform stability
Following incident management processes and providing on-call capabilit y; i dentifying , troubleshooting

and escalating issues in an appropriate manner

Identify ing environment and/or process improvements, gather ing

requirements and rais ing change requests

Working closely with the wider Development , DevOps

and Infrastructure/Security teams to ensure appropriate attention is given to production/system reliability for both
external customers and internal stakeholders .

Building and maintaining a strong knowledge of our products and services and being able to provide education and support on technical issues .

The ideal candidate will possess the following qualifications/skills

Degree in Computer Science , Information Technology or a related technical field , or equivalent professional experience.
Familiarity with Windows and Linux operating systems, with an interest in developing stronger Linux and command-line skills.
Familiarity with any progra m ming or scripting language s and an ability to read and understand code
Familiarity with monitoring and log aggregation tools .
Basic knowledge of networking concepts, such as protocols /ports ,

firewall
rules and subnetting .

A proactive approach to troubleshooting, with the ability to take ownership of issues through to resolution or appropriate escalation .
Ability to work under pressure .
Good command of the English language, both verbal and written.
Team-oriented, with a willingness to collaborate and work towards shared goals.

Nice to have

Previous technical experience through employment, internships, university work or personal projects.
Exposure to AWS cloud services (or similar ) as well as troubleshooting experience , such as EC2, ELB, EKS, Lambda .
Exposure

to Docker and /or Kubernetes .

Exposure to configuration management tools.

The successful candidate will receive

Remuneration according to qualifications and experience
13th Salary
Medical Insurance Scheme
Provident Fund
Access to MadBenefits app
Inhouse fitness room with classes
Modern working space at a central and convenient location of Limassol close to the highway
Friendly multinational environment
Opportunities for professional learning and growth
Birthday Voucher and Birthday leave
Weekly Monday breakfast
Access to Wellapy platform