About The Role

SUMMARY

Assist physicians in providing high-quality patient care, while also exhibiting strong customer service skills to our patients and the overall practice.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

RESPONSIBILITIES

Assists with direct patient care procedures and related tasks such as: lab tracking and data entry, document management, obtaining patient histories and vital signs, verifying medication lists, preparing charts and pre-visit planning

Performs routine specialized procedures, such as EKGs, rapid strep, urine dips, spirometry, nebulizer treatments, etc.

Administers injections including vaccines and medications

Educates and advises patients on specified medical issues within established parameters

Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations

Work quality reports to ensure gaps of care are closed and maintain consistent quality scores

Maintains stock levels for medicines and medical supplies as needed

Monitors and audits vaccine refrigeration temperature in line with Department of Health Regulations

Practices safety, environmental and/or infection control methods

Complies with OSHA and DOH standards

Complies with federal and local confidentiality laws, including HIPAA, ensuring patient privacy

Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information

Provides superior customer service and outstanding patient care

Attend meetings/workshops as they relate to current position and office workflows

Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS

Basic Knowledge, Skills & Abilities

High school diploma or equivalent required.
Graduate of a formal Medical Assistant training program of at least nine months or a minimum of three years of Medical Assistant experience in a comparable ambulatory healthcare setting within the last five years.
Current Basic Life Support (BLS) certification required.
Ability to read, write, and communicate effectively in English.
Ability to understand and apply policies, procedures, and protocols.
Ability to use a personal computer, scanner, electronic medical record (EMR), and other applicable software applications.
Ability to interact with patients, providers, supervisors, and colleagues in a professional manner.
Ability to remain calm and respond effectively in emergency situations.
Demonstrated knowledge and skills necessary to provide care to patients across the lifespan, taking into consideration aging processes, human development stages, and cultural patterns throughout the care process.

Pay Range

$18.13-$29.90

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.