About The Role

ESSENTIAL JOB FUNCTIONS

Explain services available and focus on engagement of client to access services.
Completes health screenings, bio-metrics, and facilitates outside referrals as directed by care team.
Participates in team meeting to develop a plan of care to address client needs.
Assists clients in navigating the healthcare environment to ensure access to appropriate care.
Advocates on client’s behalf with healthcare providers and managed care organizations to ensure timely care.
Assists with coordination/access to services that address social determinants of healthcare outcomes:
Assist with options for transportation to healthcare appointments, when needed
Identifies other needs, when necessary, that ensure access to healthcare
Assists in obtaining access to housing (search for housing, applications, financial assistance, communication with landlord), as necessary, when housing status destabilizes health status and presents a barrier to receiving appropriate healthcare.
Assists with access to other community resources e.g., public assistance and financial benefits.
Develops knowledge base of other healthcare providers in the service area and collaborate, as needed
Documents tracking for appointments, medication, and other healthcare needs for assigned clients, as needed
Provides education and support wellness activities such as such as healthy eating, physical activity, and healthy behaviors
Provides caring contacts to clients estimated to be at high risk for suicide to ensure continuity of care.
Collaborates with client, family/significant others to develop support networks.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

EDUCATION

A high school diploma or equivalent is required.
Certification as a Medical Assistant is preferred.

EXPERIENCE

One year of experience in a hospital, physician office, or behavioral care clinic with certification.
Two years of experience in a hospital, physician office, or behavioral care clinic without certification.
Experience in community setting or integrated care environment

PHYSICAL DEMANDS

Position may require lifting of 20 pounds maximum, with frequent lifting or carrying of items weighing up to 10 pounds, or requires significant periods of walking or standing
Possible exposure to the threat of bodily harm from clients or families.
Normal tasks may involve exposure to blood, bodily fluids, or tissue.
Reliable transportation for frequent travel.

Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.