About The Role

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page .

Time Type

Full time

Department

Public Safety

All Locations

10 Gove Street – Taylor Building

Position Summary

Key Responsibilities

Patrol assigned areas of the healthcare facility on foot to ensure safety and security
Monitor entrances, exits, parking areas, and sensitive/restricted areas
Control access by verifying identification and visitor credentials
Respond promptly to alarms, emergencies, and incidents, including disturbances or medical emergencies
De-escalate conflicts using calm and professional communication
Write clear and detailed incident and daily activity reports
Assist staff, patients, and visitors with directions and general inquiries
Enforce facility policies and procedures in a respectful and professional manner
Coordinate with local law enforcement or emergency responders when necessary
Monitor CCTV systems and other security equipment

Skills & Competencies

Conflict resolution and de-escalation skills
Situational awareness
Strong observation skills
Professional demeanor
Customer service orientation
Team collaboration

Qualifications

High school diploma or GED required
CPR and First Aid certification required
Previous security experience, preferably in a healthcare setting, preferred
Strong interpersonal and communication skills
Ability to remain calm and professional in high-stress situations
Ability to stand and walk for extended periods
Basic computer skills for report writing and monitoring systems
Clean background check and drug screening required

Work Environment & Physical Requirements

Hospital or healthcare campus setting
Requires walking, standing, and occasional lifting (up to 25 lbs)
May include evenings, weekends, and holiday shifts
Exposure to sensitive and emotional situations common in healthcare environments

EEO & Accommodation Statement

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.