About The Role

Summary of Role

We are looking for an experienced and driven Shift Manager to join our busy Service Centre operation in Letchworth. This is an excellent opportunity for a proven warehouse leader who is comfortable managing large teams within a fast-paced, high-volume environment while maintaining service excellence, operational efficiency, and budgetary performance.

Reporting to the Warehouse Operations Manager, you will take responsibility for the effective management of warehouse operations across your shift, ensuring the safe and efficient receipt, picking, packing, dispatch, and returns processes. You will play a key role in driving performance, developing your team, and contributing to a culture of continuous improvement.

Responsibilities

Lead and manage warehouse operations across your shift, ensuring all activities are completed safely, accurately, and efficiently.
Deliver operational performance in line with agreed productivity, service, quality, and cost targets.
Manage labour resources effectively to ensure department costs remain within budget.
Monitor and improve key performance indicators, implementing corrective actions where required.
Ensure customer orders are processed and dispatched in line with service level agreements.
Investigate operational issues and customer service concerns, implementing preventative measures to reduce future occurrences.
Develop, coach, and motivate team members and managers to maximise performance and engagement.
Ensure full compliance with Health & Safety, Good Distribution Practice (GDP), and company operating procedures.

Skills and Knowledge

Previous experience managing managers and leading large operational teams.
Strong leadership skills with the ability to motivate, coach, and develop high-performing teams.
Experience working within a fast-paced warehouse, logistics, or distribution environment.
Proven ability to manage operational budgets and control departmental costs.
Strong analytical and decision-making skills with the ability to interpret operational data and KPIs.
Excellent planning, organisation, and resource management capabilities.
Effective communication skills with the ability to influence stakeholders at all levels.
Good understanding of warehouse operations, productivity improvement, and continuous improvement methodologies.

Desirable

Experience within a healthcare, pharmaceutical, or highly regulated distribution environment.
Knowledge of Good Distribution Practice (GDP) requirements.
Experience implementing operational improvement initiatives and driving efficiencies across warehouse operations.

Benefits

Competitive salary of £49,000 per annum.
Monday to Friday working pattern.
Opportunity to lead and develop a large operational team.
Career development within a leading healthcare and logistics organisation.
Supportive management team and collaborative working environment.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned