About The Role

ROLE SUMMARY

As a Facility Solutions Specialist, you are responsible for supporting profitable sales growth and customer engagement across the Janitorial and Sanitation (Jan/San) and Breakroom categories. Your focus is on managing inbound opportunities, executing proactive customer outreach, responding to customer inquiries and selling support requests, and advancing opportunities that drive business growth and customer success.

This role emphasizes responsive customer engagement, consultative selling, problem-solving, and collaboration with cross-functional partners. Through a combination of inbound demand management and proactive outreach, you will leverage digital tools and customer insights to identify opportunities, increase share of wallet, and achieve established sales and key performance indicators (KPIs).

DUTIES & RESPONSIBILITIES

Drive Facility Solutions Sales Growth

Execute inbound and outbound customer engagement to grow Jan/San and Breakroom sales, including janitorial paper and dispensers, cleaning chemicals and supplies, hand soaps and sanitizers, safety supplies, breakroom products, and Total Coffee programs.

Manage Opportunities & Customer Engagement

Respond to customer inquiries, inbound sales opportunities, and selling support requests.
Qualify needs, provide recommendations, and advance opportunities toward successful outcomes.
Build productive customer relationships through consultative selling, solution recommendations, timely follow-up, and value-driven conversations.

Leverage Digital Tools & Data

Utilize CRM and digital tools to manage activities, track opportunities, prioritize work, and ensure timely execution of customer requests and next steps.

Pricing, Quoting & Proposal Support

Support pricing and quoting activities, prepare customized recommendations and proposals, and present solutions in accordance with established pricing guidelines and approval requirements.

Problem Solving & Cross-Functional Collaboration

Address customer needs through effective problem-solving, resource coordination, and collaboration with internal partners.
Partner with sales, pricing, merchandising, operations, and support teams to execute opportunities, support customer needs, and deliver a seamless customer experience.

Achieve Sales & Performance Objectives

Meet or exceed established sales goals, productivity metrics, service expectations, and key performance indicators (KPIs).

WHAT YOU BRING TO THE TABLE

Customer Focus & Consultative Selling

Builds rapport quickly, listens actively, and delivers timely, relevant solutions that support customer needs and business objectives.
Uses discovery questions to understand customer needs, identify opportunities, and recommend appropriate products, solutions, and programs.

Digital Dexterity

Effectively uses CRM, enablement tools, and digital communication channels to manage activities, prioritize opportunities, and support efficient customer engagement.

Grit, Resilience & Problem Solving

Maintains persistence in a fast-paced environment, adapts to changing priorities, and remains focused on achieving sales and performance objectives.
Identifies customer needs, evaluates options within established guidelines, and recommends practical, value-focused solutions.

Action-Oriented & Self-Development

Operates with urgency, follows through on commitments, and continuously develops product knowledge, selling skills, and business acumen through coaching, feedback, and learning.

Collaboration & Inclusion

Works effectively with sales, pricing, merchandising, operations, and support teams to execute opportunities and support positive customer outcomes.

BASIC QUALIFICATIONS

1+ years of sales, customer service, account management, or related experience.
High School Diploma or GED required.

PREFERRED QUALIFICATIONS

1+ years of B2B sales or customer support experience.
Working knowledge of Janitorial & Sanitation (Jan/San) and Breakroom products.
Proficiency in Microsoft 365 (Outlook, Excel, Word, PowerPoint).
Experience using Salesforce.com or another CRM platform.

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.