About The Role

Portmeirion Group is seeking an experienced Operations Manager to lead our homeware distribution center in Waterbury, CT. This role is responsible for the day-to-day management of warehouse operations, ensuring the accurate and timely processing of orders across wholesale and direct-to-consumer channels. The ideal candidate is hands-on, detail-oriented, and experienced in consumer packaged goods distribution.

Key Responsibilities

Manage all daily operations of the distribution center, including receiving, picking, packing, shipping, and inventory control
Ensure timely and accurate fulfillment of customer orders, meeting service level expectations
Lead, train, and supervise warehouse staff, fostering a culture of accountability, safety, and continuous improvement
Oversee workflow planning, labor scheduling, and productivity optimization
Maintain inventory accuracy and coordinate cycle counts and physical inventories
Utilize and optimize WMS systems to support efficient operations and reporting
Collaborate with customer service, sales, and transportation partners to resolve order issues and improve delivery performance
Ensure compliance with safety standards, company policies, and operational best practices
Additional duties as assigned

Qualifications

5+ years of experience in warehouse or distribution center operations, preferably in consumer packaged goods
Proven experience managing direct-to-consumer fulfillment operations
Strong working knowledge of WMS systems
Experience supporting Amazon fulfillment (Seller Central, FBA/FBM, compliance requirements) a plus
Bilingual (English/Spanish) strongly preferred
Strong leadership, communication, and problem-solving skills
Ability to work in a fast-paced, hands-on, in-office environment
Availability to manage the 2nd shift from mid-November through end of year
Must be able to work occasional Saturday during peak seasons