About The Role

At FIRST Insurance Funding of Canada (FIRST Canada), we are proud to promote a workplace that fosters growth and innovation. We employ a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment. Our open concept and creative culture fosters team work and presents opportunities for growth within the organization. FIRST Canada is an affiliate of Wintrust, a financial services company with more than $66 billion in assets.

Join the FIRST Insurance Funding of Canada (FIRST Canada) team.

We are a multi-year Globe and Mail / Morneau Shapell Employee Recommended workplace with an award-winning culture.

We offer a flexible, hybrid-work model and our FIRST Flex program offers opportunity to work internationally.

We have a comprehensive benefit package including

Health Benefits: including medical, dental, vision, life, and health spending account
Financial Benefits: an RRSP plan with a generous company match and competitive compensation including discretionary or incentive bonuses
Education Benefits: education reimbursement and on-demand learning courses
We have a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment.
We support work / life balance and promote growth-from-within opportunities.

Why join this team?

We have a culture that encourages an entrepreneurial spirit
We offer multiple opportunities for development and upward mobility

Position Summary

The Finance Operations Manager is responsible for overseeing key finance operational processes, leading a high-performing team, and driving continuous improvement initiatives. This role ensures service level commitments are achieved, financial processes operate efficiently, and stakeholders receive exceptional support. The position works closely with business leaders to improve processes, enhance reporting, and support organizational objectives through effective financial management.

Essential Duties and Responsibilities

Manage daily team workflow and resource allocation to ensure all SLA’s are met or exceeded
Lead, motivate, coach, and develop team members to achieve individual and departmental goals
Provide ongoing training, mentoring, and performance feedback to support employee growth and engagement.
Oversee cash management and banking operations including daily cash monitoring, bank account management, funding requirements, wire transfers, cash forecasting, and the resolution of banking-related exceptions and reconciliations.
Oversee the Broker commission Process
Investigate and resolve accounting discrepancies, reconciliations, and variances related to loan portfolios and finance operations.
Maintain a strong understanding of the accounting treatment of loan transactions and their impact on the general ledger
Identify inefficiencies within financial processes and recommend automation, system enhancements, or workflow improvements.
Participate in Finance projects and initiatives to improve overall effectiveness and efficiency
Support system implementations, process improvements and operational change initiatives as required.
Ensure adequate controls, audit requirements, and compliance considerations are incorporated into finance process and system changes.
Develop and update process documentation, workflows and other tools to support execution
Participate and contribute to the budget/forecast
Analyze trends and key performance indicators to inform decision making and make recommendations.
Develop and maintain strong working relationship across all business units.
Other duties as required

Knowledge / Skills / Abilities Required

Excellent written and verbal communication skills
Strong organizational and prioritization skills
Effective problem solving and analytical skills
Excellent judgment and be able to make independent decisions
A proactive, energetic and enthusiastic approach to your work, and a desire to go the extra mile
Demonstrated leadership abilities
Sound business and technical knowledge
The ability to build strong relationships with team members, internal and external customers
Strong organizational, and abstract reasoning skills
Strong understanding of general ledger accounting, journal entries, account reconciliations, and financial statement impacts
A flexible attitude towards change and the ability to adapt to new situations
Knowledge of Insite, Outlook, Excel and MS Word
Be comfortable with new technology and software

Training / Education / Experience Qualifications

3 to 5 years of proven leadership experience and developing teams.
A college diploma/degree (Finance/Accounting) and/or 7-10 years of progressive experience in finance or accounting operations.
Strong understanding of Accounts Payable, financial controls and banking
Experience working with loan management systems, subledgers, and financial reporting systems.

Compensation

The estimated salary for this role is $71,000 - $92,000, along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills and experience