About The Role

Start the day excited to make a difference…end the day knowing you did. Come join our team.

Job Summary

This position is accountable to perform a variety of clerical, reception, registration, and support functions that will ensure timely and effective day-to-day operations and communications in the Radiology Department. This includes answering telephones, greeting patients, completing registration activities, entering Radiology orders, scheduling out-patient examinations, maintaining records, monitoring flow, and relaying accurate information. Additionally, the Associate supports the mission, vision, values, and strategic initiatives of Mary Washington Healthcare and demonstrates a commitment of quality service to our patients and their families, the community, the physicians, and our Associates.

Essential Functions & Responsibilities

Greets all patients, visitors, family members, physicians, and Associates in a courteous and professional manner.
Addresses customers’ needs efficiently, effectively, and confidentially.
Interviews patients and/or their representative in order to obtain registration information.
Copies appropriate papers and insurance cards.
Verifies that all information needed is complete and accurate, enters patient information into computer system to generate face sheet for the medical record, and processes co-pays as appropriate.
Answers telephones courteously, professionally, and by the third ring.
Screens and transfers telephone calls or takes messages as appropriate to facilitate effective Radiology communications.
Delivers messages in a timely manner.
Maintains an organized and efficient Radiology reception area.
Monitors patient schedules, work flow, and activities of all Radiology sub-sections to assure a smooth and coordinated traffic flow.
Assures that patients, family members, and Associates are kept informed of activities and delays.
Provides ongoing follow-up regarding patient delays for patients who have waited more than twenty (20) minutes past their scheduled exam times.
Creates an atmosphere that promotes customer service excellence.
Resolves or escalates customer complaints in a timely manner.
Employs Mary Washington Healthcare's customer service recovery program when customer service failures occur. Schedules out-patient examinations through Scheduling.Com or manually as needed.
Obtains all required information per the Mary Washington Healthcare scheduling guidelines.
Supports the insurance verification coordinator to ensure proper exam pre-authorizations. Enters Radiology orders accurately and efficiently into the RIS (Novius).
Has good knowledge of CPT and ICD-9 codes. During RIS downtime, enters orders through Invison and notifies the sub-sections to ensure their timely notification and completion of pending exams.
Performs routine but essential clerical and support functions under the direction of the Radiology Imaging Supervisor to ensure smooth and effective day-to-day operations of the department.
Consistently communicates patient/guarantor financial responsibility.
Performs closing procedures to include tallying daily charges and payments received reconciles credit card transactions and submits collected co-pays and outpatient fees to cashier on a daily basis.
Performs closing procedures to include tallying daily charges and payments received.
Performs Front Desk/Scheduler duties on all patient age groups and maintains competency as evidenced by completion of a Competency Based Orientation Tool.
Adheres to departmental policies, procedures, standards, and protocols to ensure effective departmental operations and quality patient care.
Demonstrates a high degree of knowledge and understanding of Support Services/activities.
Maintains a safe environment for patients, personnel, and visitors by requiring and supporting the establishment, maintenance, and education of an effective safety management program.
Monitors and maintains an adequate inventory of office supplies and materials, as well as patient preparations, to ensure smooth operations in the reception work area and non-interruption of patient services.
Participates in Performance improvement activities for Reception utilizing the FOCUS PDCA (Plan, Do, Check, Act) approach to improvement.
Remains proficient in the use of NOVIUS, RMS, PACS, SCI, Invision, and other Radiology or Information Management systems as needed.
Identifies the appropriate patient via EAD or PIDX, performing thorough searches within the Invision system to minimize the creation of duplicate medical record numbers.
Maintains a rate of (Less Than 1%) duplicate medical record number creation.
Accurately and thoroughly completes registrations, maintaining accuracy rate in accordance with departmental quality goals.
Performs quality self-audits on registrations as patient flow permits.
Constructively receives and applies quality assurance feedback.

Qualifications

High school diploma or equivalent.
Ability to work with physicians, staff, and patients in a confidential and efficient manner.
Previous healthcare experience as a receptionist, unit secretary, or registrar preferred.
Basic computer skills Strong verbal communication skills and excellent customer service skill required.

MWHC will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status (EOE). We are also committed to equitable and transparent compensation practices and comply with all applicable pay transparency and pay equity laws.

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Required

Physical Requirements: Constant (67-100% of workday) sitting and use of arms and hands; occasional (0-33% of workday) standing, walking, bending, squatting; ability to lift, push, and pull up to 10 lbs.; auditory and visual skills.

Mental Requirements: Possesses critical thinking and analytical skills. Ability to multi-task. Ability to communicate effectively and collaborate with a multi-disciplinary team.

Environmental Requirements and Exposure Hazards: Potential risk of exposure to chemicals.

“It is the policy of Mary Washington Healthcare to provide reasonable accommodations to qualified individuals with a disability who are applicants for employment or Associates.”