Billing Analyst

Detailed Description

• Coordinate and analyze customer billing activities by sales representative and cost code to ensure accuracy and compliance with company requirements.
• Schedule and monitor bit orders to ensure customers are billed using the appropriate cost codes.
• Prepare invoices for management review and approval.
• Assist with month-end billing processes and distribution of financial reports.
• Investigate and resolve customer billing disputes and grievances in a timely and professional manner.
• Maintain and organize billing records, documentation, and electronic files to ensure accuracy and accessibility.
• Collaborate with internal departments and external customers to resolve billing-related issues.
• Ensure billing information is accurate, complete, and processed within established timelines.
• Support continuous improvement initiatives related to billing processes and documentation.
• Participate in all required meetings, training, and development activities.
• Ability to communicate, including the ability to read, write, and speak English and promptly follow verbal and written directions in English.
• Perform other related duties as assigned.

Job Requirements

• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and general computer systems.
• Knowledge of administrative concepts, practices, and procedures.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to work effectively in a multi-faceted and fast-paced environment.
• Strong interpersonal skills with the ability to work effectively with internal and external customers.
• Ability to manage multiple priorities while meeting deadlines.

Minimum Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Minimum of 2 years of experience in an administrative, billing, accounts receivable, or related role.
• Experience supporting multiple levels of personnel in a professional office environment.
• Proficiency with Microsoft Office applications and business systems.

Additional Details

This position operates in an office environment and requires frequent interaction with internal departments and external customers. The Billing Analyst must maintain a strong focus on accuracy, customer service, and process efficiency while supporting billing operations and financial reporting activities.