About The Role

The Charter Operations 3 role will support the travel arrangements for the Charter Program guests through assisting with the job functions of Charter Operations 1 and 2. They will assist the manager in data checking the work of the team and support the processes in place through training and assistance. The role will act as a second level of customer service support to alleviate customer concerns. They will be able to do all duties for both roles and will fill-in for the team members when needed.

Works daily assigned tasks along with Charter Operations 1 & 2 to provide support, training, and growth for the team members.
Provides leadership in all essential job functions with specific importance on conflict resolution, error management and process improvement opportunities.
Assist Charter Operations leadership in identifying training opportunities, personnel conflicts, and system development options to improve the charter operations workflow.
Any other duties as requested.
Must be 21 years of age or older
High School Diploma or equivalent required
5+ years Hotel / Casino / Call Center / Charter Operations leadership or training experience preferred.
Strong computer knowledge of Excel preferred.
Ability to communicate in English is required.
Strong guest relations skills are required
Must be able to communicate well in person, on the telephone and in correspondence.
Must be able to deal with upset customers and deliver unwelcome news.
Must be able to pivot from day to day and hour to hour depending on the need of the business.
Must be detail oriented, timeline driven, and able to adjust process to ensure timely and accurate details.

ADDITIONAL REQUIREMENTS

Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees.
Must be able to respond calmly in crisis and stressful situations and work independently.
Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as, up and down stairs.
Must be able to lift and carry up to 60 pounds.
Must be able to push or pull up to 150 pounds. Must be able to make rational decisions when handling guest and employee issues.
Must be able to see and remember the specific details of incidents and persons.
Must be able to give court testimony when necessary and write detailed reports.
Responds to visual and aural cues.
Must be able to read, write, speak, and understand English.
Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights, and dust.