About The Role

Are you someone who loves to connect with people and gets a kick out of solving tricky operational puzzles? Then keep reading!
Quick snapshot because we care about your time 😉

Based in Amsterdam
Full-time (40 hours/week)
Salary range in scale VI of up to €3.014,17 gross per month
Start October 2026

At Zoku, we’re not your typical hotel. We’re a community-driven space where people can live, work, socialize, and connect with the city around them. We believe hospitality should feel personal, human, and effortless and that starts with the people on our team. That’s where you come in!

TELL ME MORE

As a Duty Manager in Amsterdam, you’ll ensure Zoku’s operations run smoothly. You'll coach, train and set the team of Sidekicks (the operational all-rounders) up for success, with a focus in 3 different departments (Reception, Bar, M&E and F&B).

Think less traditional restaurant and more Living Kitchen, Kindred Spirits Bar, corporate and creative events, co-working lunches and a unique hybrid hotel experience. All combined in one dynamic environment.

WHAT WILL YOU DO?

No day looks the same as a Duty Manager … but here’s a glimpse of what you can expect

Team Lead & Coach: You’ll guide, train, and support the operational team, keeping everyone engaged and aligned with our goals, KPIs and ongoing projects, while making sure Zoku’s values are constantly lived on the floor. You’ll also manage team schedules and projects with your fellow Duties.

Problem Solver: You'll act as the main trouble-shooter and mediate where needed. You'll also be responsible for properly handling safety and security procedures.

Be a smooth operator: You'll be very hands-on and actively support the Sidekicks on the floor, jump in when needed and are the contact person for special reservation requests, guest complaints or administrative tasks.

Operational All-rounder: As a Duty Manager, you oversee the entire daily operation of the hotel across the departments - Bar, F&B service, Rooms and Meetings & Events.

WHEN YOU'LL BE ON

You’ll work independently across different departments, with both morning and afternoon/evening shifts. Your responsibilities and hours may vary, and your flexibility will shine!

Morning Shift (AM Shift) : 07:00 to 15:30
Afternoon/Evening Shift (PM Shift) : 15:00 to 23:30