Manager, Business Process Improvement and VOS

• The Manager, Business Process Improvement & VOS leads end-to-end ownership of small process improvement projects and contributes significantly to medium-scale initiatives across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region.
• The Manager facilitates cross-functional working sessions independently, partners with IT and business leaders, and leverages data tools to support decision-making.

RESPONSIBILITIES

• Process Breadth:
• Orients quickly in unfamiliar processes
• Calibrates learning depth to the problem
• Knows when to lean on SMEs vs. invest in going deeper
• Exposure to 2+ process areas
• Project Ownership:
• End-to-end ownership of small OTC, PTP, NPDI, SIOP or Services projects
• Significant contributor on medium projects
• Lead value stream and process mapping workshops
• Prepare flowcharts and reporting packages
• Perform root cause analysis
• Identify AI and automation opportunities
• Stakeholder Management:
• Comfortable with L2-sponsored stakeholders
• Can facilitate cross-functional working sessions independently
• Partner with IT for system and tool implementations
• Partner with business leaders on policies and procedures
• Liaise with Learning and Development
• Plans change management communications
• Executes training
• Problem Complexity:
• Moderately complex
• Multi-variable problems
• Identifies root cause and structures solutions independently
• People & Team Impact:
• Holds team to commitments
• Demonstrates Vertiv Behaviors
• Tools & Methods:
• Selects appropriate CI methods for context
• Leverages data tools to support decision-making
• Utilize VOS governance to plan, facilitate, and manage BPI initiatives
• Create and maintain projects in ServiceNow

QUALIFICATIONS

• Education:
• Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline.
• Intermediate knowledge in all areas of project planning, development, management, and implementation.
• Project Management certifications (PMP, CSM, Lean Six Sigma Black Belt) a plus.
• Work Experience:
• 8-10 years of experience in project management or exposure to at least two of the following processes: OTC, PTP, NPDI, SIOP, and/or Services.
• Experience in an international and culturally diverse organization.
• Communication Skills:
• Strong written and verbal communication skills in English; other languages are a plus.
• Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
• Analytical Skills:
• Ability to analyze data, make informed decisions, and solve complex problems.
• Good attention to detail.
• Technical Skills:
• Intermediate experience with ERP financial applications (Oracle preferred).
• Proficient in Microsoft Office Suite.
• Project management experience and familiarity with Agile process improvement.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirements.

TRAVEL REQUIREMENTS

• 10% travel required.