About The Role

We are currently seeking a Fraud Investigator to join our team for a 13-month temporary contract. This is a hybrid role with an opportunity to work from our Collaboration Centers in Langley, Vancouver, Duncan, Victoria, Kelowna or Penticton.

The Fraud Investigator strives for internal service excellence through the development and implementation of procedures and hands on analysis to mitigate fraud security-related risk exposure at the corporate level. This role conducts external investigations relating to criminal and fraudulent activities, provides support and advice to staff in the application and administration of safety and security processes, and contributes to enhance, improve, and sustain the department’s role within the organization.

This opportunity includes health and dental coverage and access to additional well-being resources. Note: This role is required to assume on-call responsibilities (24/7) on a rotational basis.

Here’s what would be included as a part of your typical day

Investigation: Conducts external investigations relating to criminal and fraudulent activities such as fraud, theft, robbery, extortion, and bomb threats using various investigative tools, technology, and strategies to mitigate risk. Complies with judicial requests including production order/search warrants. Actively pursues opportunities for recovery, restitution and/or arrest ensuring all investigations are conducted in accordance with professional standard. Completes investigative fieldwork; interviewing witnesses and suspects, maintaining evidence, and preparing written case reports in a timely manner. Ensure MasterBond insurance process is followed when applicable. Share on-call responsibilities outside of business hours 24/7.
Risk and Compliance: Monitors and ensures compliance with existing legislation, and provides consultation, technical advice and support in the development and implementation of effective and proactive fraud risk management and security programs. Provides consultation as it relates to security, safety, and fraud risks. Complies with regulatory reporting requirements.
Representation: Represents the Credit Union in criminal and/or civil proceedings as required to testify on the Credit Union’s behalf. Assists the activities of the Emergency Response Team in the event of a branch or regional office intrusions and ensures stabilization of the location following criminal events. Acts as a liaison with law enforcement, justice system agencies, regulatory bodies, internal and external auditors. Remains active in investigative community and relevant associations to maintain and build strong working relationships in the industry. Represents the Credit Union as a professional subject matter expert. Based on shared on-call duties (24/7), attends, investigates, and reports on fraud and security related issue.
Proactive Measures: Remain current on industry trends, education, products/technology and relevant laws. Identifies and analyzes financial crime trends and gaps in controls, escalates risk, and makes appropriate recommendations to the Manager to mitigate financial exposure. Supports data analytics solutions to mitigate identified risks and brings forward innovative ideas to enhance fraud detection programs, create efficiencies and for process improvement. Identifies learning needs for staff in the application of fraud risk, prevention/detection, security, and safety processes/procedures. Assists in the development and conducts internal and external training sessions on financial crime prevention.

Required Skills, Experience & Qualifications

Post Secondary Diploma in Business, Finance, Criminology or equivalent required; Bachelor’s Degree and CFE and/or CFCI preferred
3 years in the financial industry with security and audit responsibilities or a combination of education and experience required; demonstrated experience in conducting investigations and financial industry operational knowledge preferred
Demonstrated written and verbal communication skills, with the ability to interact effectively and build long-term relationships with a wide variety of stakeholders, such as regulatory bodies, auditors, industry peers and law enforcement agencies
Demonstrate strong judgement skills and the ability to perform detailed work under time constraints and/or pressure while maintaining a high degree of accuracy
Ability to maintain strict confidentiality
Take responsibility for self-development and continuous learning
Knowledge of banking programs and systems
Demonstrated investigative/research skills, problem-solving, decision-making, interviewing and report writing skills
Working knowledge of the criminal justice system, criminal law and rules of evidence
Proficient with computer software applications including MS Office and fraud/case management systems with the ability to learn, adapt to and effectively use new or enhanced programs
Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.