About The Role

Customer Support Specialist - Working Student

Eye Security is a fast-growing cybersecurity scale-up founded in 2020 by three employees of the Dutch Secret Service with the mission to protect the digital assets of SMEs across Europe. With a robust portfolio under the Eye Cyber Guard product bundle, Eye Security offers customized cybersecurity solutions in a subscription-based SaaS model. The offering ranges from Managed Detection and Response, Incident Response and Attack Surface Management to Security Awareness Services and Insurance and is aimed at a customer base of over 1000 companies. Eye Security currently employs over 150 ambitious IT experts in the Netherlands, Belgium, Germany and the UK.

Are you up for a challenge and joining us?

About the role

As a Customer Support Specialist for Eye, you will be responsible for helping our customers with answering concrete cybersecurity questions, registering, classifying, and prioritizing everything that comes in, handling customer requests, and ensuring that the customer is updated on the progress of their requests. You will also be responsible for ensuring that work instructions and guides remain up to date.

What we expect from you

Help our customers and partners with answering concrete cybersecurity, administrative and operational questions
Register, classify, and prioritize everything that comes in
Process and track customer and partner support requests, ensuring proper resolution
Keep customers and partners updated on the progress of their requests
Ensure that work instructions and guides remain up to date

Key Focus Areas

Provide excellent service to customers and partners
Resolve incidents and requests as quickly as possible
Consult with more experienced colleagues to solve more complex problems
Maintain up-to-date work instructions and guides
Adhere to ways of working agreed within the team

What you will need

Studying or just finished an HBO or University course, preferably focused on IT or Cyber Security
Proven knowledge of corporate IT environments
Analytical, customer- and result-focused
Excellent communication skills
Fluent in both English and Dutch, written and spoken. German would be a plus.
Available for 2 days / week on average
Working from home, combined with working from the office in The Hague (min. 1 day a week)