Treatment Coordinator

Exceptional Dental

Treatment Coordinator

New Orleans, Louisiana

Position Summary: Promote practice growth through effectively scheduling patient treatment in accordance with doctor’s availability, assisting patients with financial options, and following up on overdue patient appointments.

Essential Responsibilities

• Must maintain regular, consistent and punctual attendance in accordance with assigned schedule and time off policies.
• Memorize and deliver scripts in person and over the phone as appropriate
• Telephone: answer appropriately; record and retrieve messages
• Retrieve messages and e-mails regarding treatment and new appointment and act upon them
• Monitor schedule and patients who are waiting in reception area; notify appropriate staff of patient arrival and when there has been a delay in patient seating for appointment. (Back-up to Greeter)
• Check patient records and provide with appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, IV and oral sedation forms etc.)
• Make certain that office has x-rays from previous dentist when appropriate
• Schedule appointments in consideration of production and capacity
• Set up appointments with specialists when indicated; coordinate with specialists office, send x-rays, explanatory letter and provide a referral card/pamphlet for specialist to patient
• Accept and record payments made at the time of service, via mail and telephone
• Present financing options and make necessary arrangements
• Prepare End-of-Day routine, including: (a) reconciling production and collection (b)preparing and making bank deposits
• Make courtesy calls for treatment follow-up (post-op calls, when necessary)
• Prepare and submit End of Day Reports
• Complete training in all areas shown on training schedule which apply to your position(s)
• Additional responsibilities as needed & as appropriate
• Completely cross-train to assume Hygiene Coordinator, Greeter/Receptionist responsibilities, when necessary

Success Factors

• Good interpersonal skills to maintain positive rapport with patients, dentists, other staff members and community
• Effective verbal skills to communicate clearly and professionally with patients and staff
• Professional personal presentation

Education and Experience

• Must have knowledge of dental terms and procedures
• Computer literacy
• Bilingual a plus

Working Conditions/Physical Requirements

• Sitting 50%
• Standing/walking 50%
• Moderate noise levels from dental and other Lab equipment.
• Medical, office, and lab setting.
• Exceptional hand dexterity and typing skills to work with standard software programs provided.
• Good Mathematical aptitude in order to prepare and interpret financial and productivity reports for the practice.
• Frequent client and interoffice personnel interaction
• Near Vision - The ability to see details at close range (within a few feet of the observer) as required for computer software programs and the observation of subordinates’ work quality.