Assistant Store Manager

Job Title: Assistant Store Manager

Department: Store Operations

Job Summary

• The Assistant Store Manager works to support the success and profitability of the store. They are responsible for leading
• the day-to-day operations of the store in the absence of the Store Manager. They hold a crucial role because they provide
• leadership and guidance and enforce standards and policies for store personnel when the Store Manager is away from the
• store. The Assistant Store Manager is responsible for supporting the Store Manager in leading, facilitating and
• completing all store level tasks including food preparation, cash register duties, customer service, cleaning and all
• other related functions. The Assistant Store Manager ensures an exceptional customer experience by ensuring and
• demonstrating world class customer service.

Essential Functions

• -Smile and greet customers in a friendly manner as they enter the store. Provide a fast, friendly and enjoyable
• experience for all customers. Respond to and resolve customer requests or complaints in a timely and efficient manner.
• Engage each customer genuinely and thank them for their business.
• -Operate a cash register adhering to all Company policies and standards. Maintain proper cash levels and follow all cash
• handling and shift change processes and procedures to ensure no cash shortages occur.
• -Supervise the day-to-day task assignments and performance for all team members. Assist with all matters pertaining
• recruiting, hiring, training, coaching, and employee engagement and performance management.
• -When necessary, assist the Store Manager with planning and preparing work schedules and coordinating daily activities
• to serve the needs of the store.
• -Monitor and report all competitive fuel prices every morning and as changes occur. Ensure gas price changes are made
• accurately and timely.
• -Interact with and motivate team members to drive sales plans, promotions and programs in order to meet store objectives.
• -When necessary, order stock adhering to par levels and plan-o-grams. Ensure vendors do not overstock or bring in unauthorized product.
• -Complete daily reports and paperwork entry correctly and timely.
• -Research cash shortages and report violations to the Store Manager or District Manager.
• -Prepare deposits according to Company Policy and deliver deposits to the bank on a daily basis.
• -Adhere to and enforce federal and state laws, and company policy regarding the sale of alcohol, tobacco, lottery and all other age restricted products.
• -Ensure the proper execution of assigned foodservice programs and procedures. Assure fresh, quality food, hot coffee
• and beverages are available at all times.
• -Follow and enforce Friendly Express uniform, appearance, and dress code policies.
• -Adhere to and enforce the execution of established safety and security policies and procedures
• -Ensure the proper execution of all assigned store level marketing programs.
• -Suggestively sell promotions, food and beverage specials and Friendly Express loyalty programs.
• -Complete all store housekeeping functions (i.e., Cleaning, dusting, sweeping, mopping, emptying trash, cleaning
• restrooms, cleaning food service equipment, policing parking areas and lot, cleaning gas pumps, etc.)
• -Replenish products and supplies to ensure in stock conditions at all times. Rotate and front-face stock to ensure
• freshness and quality of products and easy customer access. Remove damaged and out-of-code merchandise from the shelves.
• Keep store looking neat and attractive.
• -Communicate with the Store Manager regarding customer requests or complaints and any vendor related concerns. Report
• all theft and any suspected shoplifting.
• -Check in external and internal vendors according to standards and procedures.
• -Follow and enforce all company policies, procedures, and quality standards.
• -Assume other duties and responsibilities as assigned to accommodate store operational needs.
• -Lead by example with a sense of urgency and purpose, treating others with a positive and respectful attitude.
• -Represent the Friendly Express brand by exemplifying Friendly Express core values.

Requirements

• -Must be at least 18 years of age to be considered for this position.
• -Must maintain a current, valid, unrestricted driver’s license with an insurable driving record.
• -Basic language and mathematical skills.
• -Ability to Multi-task, perform repeated bending, reaching, prolonged standing, and be able to occasionally lift up to
• 50 pounds.
• -Ability to read and comprehend simple instructions, short correspondence, and memos.
• -Ability to work 40 hours per week. Willingness and availability to work to work all shifts, weekends, nights, and
• holidays as required by the needs of the business.
• -Must be able to reliably report to work on time, as scheduled.
• -Must be responsible, dependable, and acceptable to change.