Service Manager(Storage,database,Server)

How you will make an impact

• As Service Manager, you are responsible for the functional management of the external IT partner in the 
• areas of Compute, Storage, Databases and Application Server. You ensure that contracted services are 
• delivered reliably, cost-effectively and in line with business needs.
• The role combines strong technical knowledge in the datacenter domain with operational discipline and 
• strategic responsibilities. You safeguard service stability, manage escalations, oversee capacity and 
• resource planning, and continuously drive improvements in service quality and processes.
• You act as a key interface between business units, security, procurement, local IT entities and the external 
• partner.

Your Responsibilities

 

• Manage and coordinate the external IT partner
• Monitor and ensure compliance with Service Level Agreements (SLAs)
• Control and optimize budgets within the assigned scope
• Handle escalations related to service incidents and deviations
• Conduct capacity and resource planning (compute, storage, databases, application servers)
• Drive strategic service development (technology roadmaps, process improvements)
• Act as a key interface between business units, security, procurement, local IT entities, and the 

external partner

Required key competencies and qualifications

• Professional experience in IT infrastructure:
• Compute (Windows, Linux, VMware, etc.)
• Storage (NetApp, Cloud Storage Solutions)
• Databases (Oracle, Microsoft SQL, Postgres, etc.)
• Application Servers (Apache Tomcat, JBoss/WildFly, Oracle WebLogic, Oracle Forms)
• Solid experience in managing external partners and applying service management practices
• Strong technical understanding of modern hybrid datacenter architectures
• Strong analytical and solution-oriented mindset
• Strong communication skills and experience working in cross-functional, international teams
• Strategic mindset with the ability to contribute to long-term planning
• High level of ownership; structured and proactive working style
• Strong team player with the ability to collaborate in an international environment