About The Role

Tao Group Hospitality offers competitive benefits for all full-time team members such as

Medical, Dental, and Vision Coverage
401(k) Retirement Program with Employer Match
Life and Disability Insurance Plans
Ancillary Insurance Plans
Employee Assistance Program
Fertility & Family Forming Support and Resources
Pet Insurance
TAO Marketplace
Employee Discounts
Time off and much more!

Responsible for the daily operations and upkeep of the retail store. Interacts with restaurant guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO

Anticipates and accommodates all needs of the guest
Maintains the general cleanliness and orderliness of the pawn shop
Actively engages with guests in the interest of selling all merchandise that is available for sale
Assists with incoming calls and answering questions from guests
Follows proper cash/payment card procedures
Accurately completes all end-of-shift financial procedures
Responsible for setting up the showcases,, performing side-work and other opening/closing procedures as directed by management, including:
Makes sure all merchandise is securely placed in display cases and safe
Conducts frequent inventory checks for missing and damaged pieces
Receives and is able to send out packages to and from our retail partners to check in inventory
Ensures display cases and safe are always locked and never unattended
Performs opening side-work as prescribed
Performs closing side-work as prescribed
Reports all breakage, and damage of equipment or furniture immediately to management
Attends and participates in daily pre-service meetings
Participates in any training sessions or departmental meetings
Learn by listening, observing other team members, and sharing knowledge while leading by example
Portrays a positive and professional attitude
General knowledge of Tao Group Hospitality, EZ Pawn Corp/ ByGoldGirl , its partners, and supporting hotel environments
Works as part of a team and provides help and support to all fellow team members
Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS

Tao Group Hospitality in-venue pawn attendant training
ByGoldGirl jewelry training

EDUCATION/WORKING KNOWLEDGE

Previous sales associate or retail sales experience required
Previous hospitality experience preferred
Experience in a high-volume restaurant/nightclub/lounge

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to kneel, bend, sit and stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 40 lbs.
Small to Medium office environment
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
0 - 10% Local Travel (United States)
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment