WORK FROM HOME - Bilingual Customer Service Representative (English and Spanish)

About Us

At UniFin Inc., we are passionate about building innovative digital solutions that make a difference. As a growing tech company, we value creativity, collaboration, and continuous learning.

Job Description - Customer Care Representative

The Customer Care Representative is responsible for handling inbound and outbound calls in a call center environment. This role serves as the first point of contact for customers, assisting with inquiries, resolving issues, and ensuring customer satisfaction in a timely and professional manner.

Key Responsibilities

• Interact with customers via phone, email, and in-person to address questions, concerns, and service requests.
• Assist customers with payments, renewals, cancellations, and other policy- related needs.
• Resolve customer issues and complaints promptly while maintaining a professional and positive attitude.
• Provide accurate information regarding company products, services, and policies.
• Document customer interactions and maintain detailed records.
• Collaborate with team members to achieve departmental goals and service standards.
• Maintain high levels of customer satisfaction in very interaction.

Qualifications

Bilingual (Spanish/English) strongly preferred.

At least 2 years or more Customer Service Experience (BPO setup)

Excellent verbal and written communication skills.

Strong problem-solving skills with the ability to remain calm in difficult situations.

Customer service experience required, insurance industry experience is a plus.

Good organizational skills.

Team-oriented, dependable, and professional.

Ready for full time position and flexible to shifting schedule.

When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.

Do you think you fit all of this? Click the apply button now!