Client Experience Manager

The Role

Working closely with the Registered Care Manager, you'll play a key role in managing the client journey from initial consultation through to ongoing reviews, ensuring every client receives a personalised service that exceeds expectations.

Your responsibilities will include

• Carrying out new client consultations and care assessments.
• Developing, reviewing and auditing person-centred care plans.
• Building strong relationships with clients, families and healthcare professionals.
• Supporting, mentoring and supervising our Care Professionals through regular supervisions, appraisals and competency assessments.
• Conducting client reviews and ensuring care continues to meet changing needs.
• Maintaining accurate digital care records and supporting care planning systems.
• Identifying training and development needs within the care team.
• Supporting the Registered Care Manager and deputising in their absence when required.
• Participating in the on-call rota.

 

About You

We're looking for someone who genuinely shares our passion for delivering exceptional home care.

You'll ideally have

• Level 3 Health & Social Care qualification (or equivalent).
• Experience in a senior care, field care supervisor, care coordinator or similar role.
• Strong knowledge of person-centred care and care planning.
• Experience supervising, coaching and developing care teams.
• Excellent communication and relationship-building skills.
• Good IT skills and confidence using digital care systems.
• A full UK driving licence and access to a vehicle.

• Why Join Home Instead?
• At Home Instead, you'll become part of a supportive, friendly team that genuinely cares about its clients and each other.

We offer

• A rewarding leadership role where you can make a real difference.
• Ongoing professional development and training.
• Supportive management team.
• Opportunities to progress your career.
• A positive, values-led culture built on kindness, trust and respect.
• The opportunity to work for one of the UK's leading home care providers.

• Passionate about delivering exceptional care? Join our team and make a real difference to the lives of our clients, their families and our Care Professionals every day.
• Ready to Join Us?
• Apply today or contact us on 01952 581112 or [email hidden] for an informal chat.
• Help us continue delivering outstanding care to our local community.
• All roles at Home Instead are subject to satisfactory references and DBS checks.